Shane William Trout

** ********* **. ****** ** **128

ad4ao6@r.postjobfree.com - 717-***-****

EDUCATION

Boston University School of Management; Boston, MA May 2009 Bachelor of Science in Business Administration

Concentration in Finance, Minor in Economics; Cumulative GPA 3.35, cum laude EXPERIENCE

Toast, Inc; Boston, MA March 2017 – June 2022

Developer Relations Manager

• Managed the entire onboarding process for new partners to our platform by answering all questions, giving advice on best practices, and troubleshooting errors

• Worked with developers and Product Managers to create new APIs based on customer feedback and best API practices such as idempotence and also set up API monitoring dashboards and alerts

• Was the first member of Toast’s integrations support team and hired, managed the structure of a team of our integrations support to best serve our customers

• Updated both internal and external documentation for our APIs and also answered questions on our forum using Confluence, Google Docs, XML Mind. etc. Brafton, Inc; Boston, MA October 2012 – March 2017 Operations Support Executive

• Independently responsible for maintaining and updating a statistical database of metrics related to client’s websites and create reports to prove ROI to clients

• Maintain and update internal content marketing SQL databases which includes hundreds of thousands of entries for articles, videos and pictures to the expectations of internal users

• Analyze trends and track bugs that our clients and users experience to troubleshoot problems and recommend fixes and better processes to management Benchmarq Trading Partners; Fresh Meadows, NY May – December 2010 Proprietary Trader

• Traded thousands of shares a day of NYSE & NASDAQ stocks usually earning liquidity rebates

• Analyzed corporate financial documents and technical levels to predict future price fluctuations

• Created models tracking firms’ current and past stock performance to predict how events, news, and changes in financial reports affect stock prices as well as industry profit outlooks Harley Davidson Motor Company; York, PA May – August 2006 May – August 2007 Finance Intern

• Created and compiled monthly budget reports and cost estimates in order to analyze them for sensitivities, variances, and budgetary ramifications

• Created financial model exploring the possibility of future capital investments by analyzing company reports, creating a cross-functional team to explore its feasibility, and presenting findings and recommendations to senior-level management

• Compiled reports for quarterly financial statements and analyzed them for accuracy by comparing them to journal entries and General Ledger records

SKILLS

• Jira, Splunk, Postman, Firebase, Excel, Google Suite, SQL, Confluence, CSS, HTML, XML, SalesForce