ADRIAN MOTLEY

Fairburn, GA *****

470-***-****

ad4anv@r.postjobfree.com

Infrastructure Planning and Design

Firewalls and Endpoint Security

Hardware and Software Configurations

Switching Protocols

Technical Solutions Development

Network Operations

Technical Infrastructure Migration

VXLAN Designs and Troubleshooting

Proficient in NESA

Security Technologies

PPE Use

Maintenance & Repair

People Skills

Critical Thinking

Team Management

Computer Skills

Microsoft Office Suite

Proficiency in Windows/Linux/Mac OS

Attention to detail and good problem-solving skills Created SSH Keys such as employs symmetric,

asymmetric, and hashing encryption technologies to secure remote connections.

Proficient at transferring data via SFTP.

11/2021 to Current

AT&T

Atlanta, GA

Senior Specialist Network Technology Support

Provided technical support related to security product installation and use. Investigated information security breaches to identify vulnerabilities and evaluate damage. Implemented software tools to assist in threat detection, prevention and analysis per AT&T(ASLA) process. Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Documented repair processes and helped streamline procedures for future technical support actions. Resolved record-breaking backlog of support tickets following major system malfunction. Leveraged subject matter expertise on AT&T(ASPR) trends in privacy and security to counsel management on best practices.

Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.

Coordinated testing and validation procedures through software development lifecycle. 01/2015 to 10/2021

AT&T

Newnan, GA

Premises Technician

Positioned and terminated cables and wiring.

Worked with hand tools, power tools and heavy equipment. Provided installation, service and maintenance for broadband internet and digital telephone service. Installed, set up and repaired devices and system components. Installed network interface devices and rearranged inside wiring. Measured, cut, spliced and installed wires and cables. Read and interpreted technical documentation in order to accurately configure equipment. Evaluated information provided and worked with customers to provide best possible solutions. Disassembled equipment, inspecting and tested wiring to locate and repair problems. Briefed customers on equipment, usage and product specification. SOME COLLEGE (NO DEGREE): MARKETING MANAGEMENT AND RESEARCH Faulkner University, Montgomery, AL

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Association for Project Management (APM) NESA

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