Customer Service Delivery Specialist
Resume:
Nicole Iannone
Saint Petersburg, FL *****
*****************@*****.***
Experienced restaurant server with over 4 years of experience delivering exceptional customer service in fast-paced environments. Skilled in multitasking, taking orders accurately and maintaining a positive attitude. Consistently recognized for exceeding customer expectations and achieving high sales numbers. Friendly and personable, with a passion for providing an outstanding dining experience. Authorized to work in the US for any employer
Work Experience
Server/Bartender/Delivery Specialist
Olive Garden - Saint Petersburg, FL
February 2023 to March 2024
• Made guests feel like family
• Took drink and food orders
• Ran all food and drinks
• Boxed up food at the table for the guests
• Set up Bar
• Tended the bar and made drinks for entire restaurant while taking tables and anyone at the bar top.
• Great knowledge of the wine and liquor list.
• When on delivery I set up all the entrees and catering items in catering bags, deliver and set everything up.
Server/Barback
Devil's Den - Philadelphia, PA
February 2020 to June 2022
• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• Assisted bartender with drinks and stocking
Foods on First
Philadelphia, PA
September 2021 to February 2022
• Ran front counter
• took orders and payment
• Waited on tables
Penrose
Diner - Philadelphia, PA
February 2020 to February 2021
• Host
• Cashier
• Server
• Busses tables
• Assisted servers
• To go orders during Covid
Manager
Inkster - Philadelphia, PA
April 2019 to September 2019
• Ran shop
• Made shirts
• Took orders
• Provided quality service to customers
Insurance Agent
Nationwide - Easton, PA
February 2016 to August 2017
• Created policies
• Outbound and inbound calls
• Provided customer support
Customer Service Associate
Staples - Coconut Creek, FL
June 2012 to April 2016
• Lead customer service
• Top in sales for insurance on products and rewards
• Handled sales transactions
• Provided customer service
Education
High school diploma
Pleasant Valley High School - Brodheadsville, PA
2010
Skills
• Insurance Sales
• Cold Calling
• Sales
• Management
• Telemarketing
• Microsoft Word
• English
• Retail Sales
• Sales Management
• Inside Sales
• Outside Sales
• Upselling
• Order Entry
• Wine knowledge
• Serving
• POS
• Banquet experience
• Computer skills
• Bartending
• Restaurant experience
• Cash handling
• Upselling
• Customer service
• Sales
• Cash register
• Cocktail experience
• Cleaning
• Food service
• Phone etiquette
• Communication skills
• Order fulfillment
• Catering
• Retail math
• Time management
• Organizational skills
• Aloha POS
• Basic math
• Typing
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