Customer Service Drive Thru

Brittney Hall

*** ******* ****** [Columbus, MS **702] [662-***-****] [************@*****.***]

Objective

To solve problems creatively and effectively in a challenging position. Education

• North Forrest High School, Hattiesburg, MS

• Pearl River Community College, Hattiesburg, MS

Experience

01/2002 - 11/2004

Cashier Ward’s Hattiesburg, MS

I greeted customers, took orders, ran the cash register, bagged orders, cleaned the lobby, and worked drive thru window

01/2005 - 03/2006

Cashier Wendy’s Hattiesburg, MS

I greeted customers, took orders, ran the cash register, bagged orders, cleaned the lobby, and worked drive thru window

03/2006 - 03/2010

Holiday Coordinator (gift card dept) Walmart.com Hattiesburg, MS I assisted companies place orders for multiple gift cards for the holiday season, I would also assist in transferring callers to fraudulent claims dept, balance inquiries, activation dept. 07/2010 - 08/2011

Salesclerk Sally’s Beauty Hattiesburg, MS

Assisted customers with information about new beauty and hair products, ran the cash register, restocked and organized shelves, inventory merchandise 2

09/2011 - 09/2015

STAY AT HOME MOTHER

10/2015 - 12/2018

Customer Service Agent Maximus Federal Hattiesburg, MS Provided information about different healthcare plans to callers and helped them to enroll in health coverage that was best for their needs. Transferred some callers to the right departments depending on specific needs.

01/2019 - 07/2022

Customer service representative GDIT/ BCRC Hattiesburg, MS Worked under SSA through Medicare for the Benefits Coordination Recovery Center, assisted Medicare beneficiaries coordinate their Medicare coverage with other non-healthcare insurance provider coverages like, workers comp insurance, or any other insurance company that was paying for medical claims related to a specific injury. 08/2022 - 03/2023

Assembly Line Worker JTB Furniture Columbus, MS I worked on an assembly line at a furniture plant, and I sanded furniture, used a pocket board machine, skill saw or whatever step we were on during the process of manufacturing the furniture.

Awards & Acknowledgements

While working for GDIT, I was always on the top 10 agent list for our site! I received multiple bonuses for my willingness to assist and call etiquette. References

• Amanda Walker – 662-***-****

• Angie Pee – 662-***-****

• Saless Jones – 662-***-****

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