Customer Service Loan Processor

MarissaChelliah

Phone:808-***-****

**********@*****.***

Objective

Loan Processor seeking a challenging position that will utilize my 15+years of customer service experience in Escrow and Titleexperienceto gainupward advancementwithin thisfield.Aswellas, expandingmyknowledgeandexperienceincustomerservice,accounting,andMortgageLoans. AbilitySummary

● ExceptionalCustomer

Serviceskills

● Abletoworkina

fast-pacedenvironment

andgraspnewconcepts

quicklyandefficiently

● EducatedonNoteSales,

Trusteesales,aswellas

foreclosureand

forbearancefiling

● Extremelywellorganized

anddetail-oriented

● AbletoProcess

FNMA/FHLMAC,VA,

andFHA

● Understandingofloan

pricing procedures,and

FederalandState

regulatory compliance

● Encompass/CalyxPoints

● Excel,Microsoftword

● DesktopforDU,DOand

LP

● KnowledgeableinNew

ConstructionandLoss

Mitigation

processing, andLoan

modifications

● Excellentattitleabstract

andbalancingofloan

funds,HUD-1

requirement,andpayoff

ofsame

EmploymentHistory

SeniorLoanProcessor-Remote

12/2017-ToPresent BlackwoodCapitalGroup Honolulu,HI

● Collected verbal written communication and scanned documents and analyzed all documentationrequiredfromthecustomerforFulldocandVA,FHAandSub-primeMortgage request

● PreparedGFEandTRIDand1003 and1008

● Assisted Loan Officerstomaintainandfollow-upsloansubmissiontoapproval&priortodoc conditionsandClosingcondition

● OpenedEscrowandTitleandobtainingdemandstatementsforpayoffandorjudgment

● SubmittedLoanforapprovalordenialoftheloanrequest MarissaChelliah

Phone:808-***-****

**********@*****.***

● Managed and address inquiries and complaints to provide information by via email or by phone to all thirdpartiesvendorscommunicatingBorrowersandunderwritingandcloserand funder

● Managedapipelineof45-60loanspermonthforalldifferentstagesandtakingresponsibility fromstarttofinish

● Reviewedandpreparedclosingpackagerequiredforclosinginstructionstotitleandescrow

● Ensuredclosingconditionsaremetbeforetherecordingofloan SeniorLoanProcessor

08/2015–12/2017 BankofHawaii Honolulu,HI

● TranslatingDigitalLoanFilestoEncompassSoftwareforpaperlesstransactions

● Opened loan files for review of 1003 and upfront disclosures and mailed out or doc-signed withBorrower

● Review income documents for pay stub or self-employed borrowers ortitletrustorpowerof attorneytransaction

● MaintainingCustomer/Borrowersrelationshipthroughfollowupsandloanprocessingupdates

● LoanProductsofConventionalandFHAansVAtransactionswithproductionpipelineof40-60 loanclosingpermonth

● Collectedandverifiedandanalyzedalldocumentationrequiredforsubmissiontounderwriting forapprovalordenial

● Upon approval cleared allpriortodocconditionsandorderlosspayableforHazard/Fireand Hurricane andfloodinsuranceifneeded

● Prepareloandocumentsforsigningwithclosingagentandreviewedsigneddocumentsbefore handingovertoClosingdepartmentforfundingrequestandverifiedrecordingofloanwithtitle company

PropertyAssociated

04/2010-06/2018 TomShinsatoRealtyInc.Honolulu,HI

● MaintainedPropertyincluding,butnotlimitedto:

● managingpropertyvendors

● maintainingallrulesandregulations

● orderedmaintenancesupplies

● receivedandimplementedunitrepairsfortenants

● schedulingworkorders.

SeniorLoanProcessor

05/2009-06/2009 GrahamMortgage Honolulu,HI

● Pre-UnderwroteallSubmissionsfromMortgageBrokerprotectingcompanyassets.

● MaintainedMortgageLenderloanapprovalclearingallloanconditions.

● Defined and structured the underwriting parameters on the file as needed;issuing loan approvalorcounteroffer,denialorsuspensionifapplicable. MarissaChelliah

Phone:808-***-****

**********@*****.***

● Analyzedborrowers’income,credit,andranfraudcheck.

● Returnedphonecallspertainingto fileinprocesswithinvestors,escrow,andtitlecompanies.

● ExtensiveuseofMortgageware,LP,DUandManualunderwritingEngine-(software).

● Signed-off on all incoming conditions for approval prior to loan;documented and cleared conditionsforforfundingofloan

ReferencesAvailableonRequests

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