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Customer Service Team Members

Location:
Cincinnati, OH
Posted:
March 12, 2024

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Resume:

jaziah jeffries

Cincinnati, OH *****

ad4aiq@r.postjobfree.com

+1-513-***-****

Experienced professional with a diverse background in leadership, culinary arts, and industrial manufacturing. With three years of supervisory experience, I have honed my skills in team management, process optimization, and problem-solving. As a former line cook, I possess a keen understanding of kitchen operations, food safety standards, and customer service. Additionally, my experience in a steel mill has equipped me with valuable technical skills, attention to detail, and a strong work ethic. I am now seeking an opportunity to leverage my combined expertise in a dynamic and challenging environment where I can contribute to team success and drive operational excellence. Work Experience

Hourly Production Employee

AK Steel - Middletown, OH

September 2022 to January 2024

• Operate machinery and equipment used in the production of steel products, following safety protocols and operating procedures.

• Monitor production processes to ensure adherence to quality standards and specifications.

• Perform routine inspections and maintenance on equipment to ensure proper functioning and prevent breakdowns.

• Assist with the setup and adjustment of machinery as needed to meet production requirements.

• Work collaboratively with team members to achieve production goals and targets.

• Handle materials and products with care to prevent damage and maintain product integrity.

• Maintain a clean and organized work area, including proper storage of tools, equipment, and materials.

• Report any equipment malfunctions, safety hazards, or quality issues to supervisors promptly.

• Follow instructions from supervisors and communicate effectively with coworkers to ensure smooth workflow and productivity.

Freight Supervisor

Kroger warehouse - Cincinnati, OH

July 2016 to August 2022

• Supervise and coordinate the activities of freight handlers to ensure efficient and timely processing of inbound and outbound shipments.

• Train, mentor, and develop team members to maximize performance and productivity.

• Maintain accurate inventory records and reconcile any discrepancies.

• Monitor workflow and adjust staffing levels as needed to meet operational demands.

• Implement and enforce safety protocols and procedures to minimize accidents and injuries.

• Collaborate with other departments, such as transportation and inventory management, to optimize warehouse operations.

• Oversee equipment maintenance and repair to ensure reliable operation.

• Evaluate and improve processes to enhance efficiency and reduce costs.

• Communicate effectively with team members, management, and external partners to ensure alignment of goals and objectives.

• Perform other duties as assigned by management.

Grill Cook/Prep Cook/Cashier

Five Guys - Cincinnati, OH

February 2013 to October 2015

• Prepare and cook food items, including burgers, fries, hot dogs, and other menu items, following established recipes and guidelines

• Operate cooking equipment such as grills, fryers, and flat-tops safely and efficiently

• Monitor cooking times and temperatures to ensure food is cooked to proper specifications

• Maintain cleanliness and sanitation standards in the kitchen area, including food preparation surfaces, equipment, and utensils

• Follow all food safety and hygiene regulations, including proper food handling, storage, and labeling

• Coordinate with other kitchen staff to ensure timely and accurate order preparation

• Assist with inventory management, including restocking ingredients and supplies as needed.

• Adhere to portion control guidelines to minimize waste and maintain food costs

• Communicate effectively with team members and management to ensure smooth kitchen operations.

• Assist with cleaning duties, including dishwashing, sweeping, and mopping, to maintain a clean and organized workspace.

• Follow all company policies and procedures, including safety protocols and dress code standards.

• Participate in training and development programs to enhance cooking skills and knowledge of Five Guys’ menu items.

Education

High school diploma

Job corp - Cincinnati, OH

May 2014 to December 2014

Skills

• Logistics

• Inventory control

• Order picking

• Materials Handling (10+ years)

• Materials handling

• Order Picking (10+ years)

• Warehouse supervisor experience

• Printing press operator (10+ years)

• Basic math

• Quality inspection

• Forklift

• Microsoft Office

• Warehouse management

• Freight

• Leadership

• Team management

• Customer service

• Security

• Microsoft Outlook

• Cooking

• Welding

• Stamping press

• Sales

• Assembly

• Plumbing

• HVAC

Certifications and Licenses

Forklift Certification



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