Front Desk Agent
Resume:
Gabriela Loli
Personal Information
Address:
Lynbrook, NY 11563
Phone:
Email:
gabrielaloli72gmail.com
Date of birth:
Place of birth:
Athens, Greece
Nationality:
Greek
Driving License:
Class B
Objective
Experienced front desk agent in hotels with a proficiency of two years in customer service, specializing in hotel systems such as PMS HOTELIZER, OPERA, and PROTEL. A native Greek speaker, fluent in English and possessing a good understanding of Spanish. Currently based in United States, I am actively pursuing opportunities that offer Visa Sponsorship. Eager to further my career within the international hotel sector, I bring a commitment to delivering exceptional guests experiences and contributing to organizational success.
Education
2023-2024
European international University (Paris), Executive Diploma in Hotel Management and Tourism
2016-2019
General Lyceum of Athens, High school graduate
Skills
Costumer service focus
organizational abilities and attention to detail
Team spirit
Excellent time management skills
Responsibility and professionalism
Excellent knowledge of H/Y and MS office (word, excel, Power Point, Outlook)
Languages
Native Greek Language
Excellent knowledge of English( Michigan proficiency, C2)
Good knowledge of Spanish(DELE A1,A2)
Interests
Photography
Sports
Experience
May 2023- October 2023
Front Desk Agent Hotel Kontes, Paros Cyclades Greek Islands
Managed arrivals and departures, ensuring guests experience run smoothly .
Provided support to guests with information about hotel facilities, local attractions, and nearby activities.
Addressed guest’s concerns and needs promptly.
Coordinated transportation arrangements for guests, including airport pick up and sightseeing tours.
Collaborated with the housekeeping department to maintain room cleanliness and availability for incoming guests.
May 2022-May 2023
Front desk Agent Connect Apartments and Suites, Athens Greece
Managed the front desk operations. Including check-in, check-out, and issuing invoices/receipts.
Proficient in hotel system (PMS HOTELIZER, OPERA, PROTEL).
Handled financial transactions and processed costumer payments.
Managed online and phone bookings though platforms as Booking, Expedia and Airbnb.
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