Sandra Samuels

Address: Brooklyn, New York ad4ahu@r.postjobfree.com Mobile: 917-***-****

Professional Summary

Highly accomplished managerial professional with over 10 year’s leadership experience; An effective leader with proven ability to supervise and lead a team to ensure 100% success performance in achieving company goals and mission.

core competencies

Program Development Training Process Management Compliance Employee Engagement Relationship Building Teamwork & Leadership Policy and Procedures Analytical Problem-Solving Tactical Planning & Execution Conflict Resolution Coaching Diversity Equity and Inclusion

professional experience

Camba Homebase January 2022- Present

Program Supervisor

Monitor and review case file for accuracy and documentation of progress notes

Conduct monthly supervision meeting with Case Managers and offer direct constructive criticism to improve work performance

Review case file for eligibility for housing vouchers

Review housing application for submission in CURRENT for approval ( CityFHEPS /FHEPS SECTION8)

Monitor and review clients progress by conducting case conference with staff

Prescreen clients for eligibility for Homebase Services.

Monitor, review and document notes in CARES

Conduct weekly staff meetings

New York City Housing Authority July 2019 – June 2021

Housing Assistant

Oversaw technical assistance and application processes for the Application and Tenancy Administration Department

Monitored and revised administrative errors and deficiencies for the public housing program, resulting from the processing of annual or interim reexaminations, such as: overdue annual reexaminations, tenant’s income discrepancies, duplicate subsidies, deceased tenants and failed identity errors.

Provided training to staff on safeguarding data, correcting system errors, and reprocessing applications

Managed site visits at the developmental locations to provide technical assistance with annual reexamination applications in the Siebel system

Resolved technical assistance issues with access to systems, reporting errors, and erroneous applications

Managed HUD Report Workarounds for overdue annual reexaminations and deceased tenants and, follow up on rejections

Performed data analysis using various databases to make case determinations

Ensured compliance to verify client’s identity and eligibility

Block Institute July 2018 – May 2019

Assistant Director

Supervised approximately 100 program staff across 3 program sites

Oversaw the day to day operations of each site location including staffing patterns, expense reports, external communications, and safety and security of the premises

Created effective relationships between the 3 sites to streamline services, workflows, and projects

Ensured quality assurance through conducting audits, risk assessments, and compliance analyses

Developed corrective action plans to address program deficiencies

Designed and implemented systems, rules, and regulations to increase staff potential of achieving program goals

Developed training curriculum and facilitated staff coaching and trainings

Cerebral Palsy of NYS January 2017 – July 2018

Associate Director

Supervised staff by providing coaching and motivation to ensure services are delivered to clients

Monitored the program’s effectiveness through managing compliance, auditing, and training

Created departmental work plans in accordance to competing demands and goals

Conducted weekly review meetings with staff to ensure accuracy and efficiency of their work plans

Analyzed and approved monthly departmental billing reports

Recruited, interviewed, and trained new members of the team

Cerebral Palsy of NYS March 2006 – January 2017

Program Manager

Supervised team of 24 front line service staff

Developed and facilitated trainings for staff on rules, regulations, and criteria for program’s eligibility to maintain compliance with funder

Monitored accuracy of department’s billing and case record management system

Served as the liaison between front line service staff and leadership

Resolved audit deficiencies and created corrective action plans

Cerebral Palsy of NYS November 2004 – March 2006

Employment Specialist

Empowered individuals with developmental delays to thrive in the community

Provided job coaching for individuals with developmental delays

Supported clients with their activities of daily living

Education

Medgar Evers College

Bachelors of Art in Psychology

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