BRYAN SIMMONS

205-***-**** *** **th PL S, Birmingham, AL 35206

ad4aei@r.postjobfree.com

PROFESSIONAL CERTIFICATIONS:

CompTIA A+ (6/17/01), NET+ (12/17/01)

CCNA, CCNP (Expired)

EDUCATION:

Associates Degree of Applied Science, Network Engineering, Virginia College of Birmingham, Birmingham, AL

Dec 2003

GPA: 4.0

PROFESSIONAL EXPERIENCE:

Technical Support Analyst

Genesis10, New York, NY 10/2023 – 01/2024

IT Support: Managed customer support out of corporate headquarters for all Best Buys in the United States, Puerto Rico, and Canada, addressing and solving all issues related to PCs and Point of Sales devices including VLAN assignment on switches in the retail stores and warehouses, resolving with a team and individually to ensure end user satisfaction. Managing incoming tickets and delegating to onsite technicians when necessary. This was a 100 percent remote contract position.

Tier 2 Voice and Data Support Specialist

C Spire, Birmingham, AL 2/2021 – 5/2023

Field Support: Travel to offices in the region to perform Windows 10 imaging and software upgrades. Repair and replace equipment including printers, monitors, PC’s and laptops. Inspect and repair cabling, switches, servers and UPS devices.

Remote Technical Support: Verify circuit availability and router functionality using SSH, LogicMonitor, AOE, Arkis and other tools to ensure that connections are alive. Also responsible for the deployment of field services when the need arises.

Utilize Broadsoft, SurgeMail, Steward, Neustar, Meta and other tools to configure phone systems including hunt groups, call centers, call forwarding and validation of phone registration as well as other options such as music on hold, busy lamps, and shared call experience with Apps such as UC One and WebEx.

For Cisco and Adtran devices using both CLI and GUI portals: configure routers for subnet assignment per interface including 802.1q for sub interfaces and attach appropriate ACLs per the design specifications. Build VLANS on both routers and switches and assign interfaces to match the requirements of the customer’s needs.

Set up port forwarding for customers with needs for surveillance monitoring or other such remotely accessible systems. Also, utilize port fording to access IP phones to change configuration of usernames, extensions, display names and server identity and authentication.

All work noted and recorded on ticket systems including ServiceNow, ConnectWise and Jira. These ticketing systems were linked to the SalesForce database which allowed us to communicate with the representatives who directly negotiated services with our clients.

Contract IT Technician

Walker Baptist Medical Center, Jasper, AL 10/2020 – 12/2020

Onsite Support: Assist with the migration of all PCs to Windows 10 from any previous operating system. Image and deploy new PCs for all systems that would not support new OS upgrade. Build and deploy wireless carts for nursing staff.

Contract IT Technician

Kemper Insurance, Birmingham, AL 3/2020 – 6/2020

Field Support: Assist with the movement of 650 users to work-from-home environment due to pandemic social distancing. Provide phone support as well as remote PC support using DameWare and Teams to connect and troubleshoot any issues with users’ desktops, laptops and Wyse VM devices. Image and build out new-hire and replacement PCs and laptops for shipping to users. Track and report on all serial information and duties performed in ticket-based system.

Contract IT Technician

Logista, Birmingham, AL 10/2019 – 2/2020

Field Support: Travel to offices in the region to perform Windows 10 imaging and software upgrades. Repair and replace equipment including printers, monitors, PC’s and laptops. Configure and deploy VM devices for use with Single Sign-In environment. Assist with Active Directory group membership and password issues. Track and report on all serial information and duties performed in ticket-based system. Included in this role was a four month job at Children’s Hospital in Birmingham where we deployed 1200 PCs replacing almost 50% of the devices in use across the campus and insuring that each user was satisfied with their workstation environment before moving on to the next.

Contract IT Technician

UAB Hospital, Birmingham, AL 09/2019 – 10/2020

Help Desk Support: Assist users with multi-factor authentication, Active Directory password lockout and group membership. Utilize Director and Avanti remote sessions to help fix issues on the user’s desktop directly. Assist in any other needs of the users’ confusion in performing tasks on their PC. Track and report on all serial information and duties performed in ticket-based system.

Network Engineer

Self Employed / Freelance 01/2008 – 2/2021

Complete PC/Device Availability: Design, build, installation, and maintenance of servers and workstations for commercial clients, including but not limited to Windows 10 PC’s and POS systems using Restaurant Manager software, both front-end and back-end builds, audio/video equipment both entertainment and surveillance. Repair any malfunctioning equipment if possible.

Software Consulting: Diagnose software issues that hinder productivity and functionality and provide research-based solutions to ensure a more functional and user-friendly working environment. I also provide remote desktop assistance using VNC and LogMeIn services depending on customer’s preference.

Backup Management and Disaster Recovery: Use a combination of local, NAS, and cloud-based back-up solutions including EaseUS and Carbonite management solutions, to ensure redundant availability of all essential data regardless of any point of failure, while providing timely audits to guarantee that these are functioning properly.

Wired and Wireless Installation, Availability and Security: Design and install routers, switches and cabling for new and extended networks. Install access points with new copper cabling, when necessary, to better physical locations within existing structures to better provide access to the location’s perimeter while using fewer devices and providing reliable access simultaneously. Regularly perform network surveys to ensure that channel overlap and signal strength competition do not interfere with the needs of my clients My designs utilize Cisco, Linksys, Netgear, D-link and others depending on budget and radio demands.

Delivery Driver / Warehouse Organization

Grassroots Wine Wholesalers, Birmingham, AL 03/2019 – 08/2019

Deliver Wine Statewide: Drive company vehicle to deliver wine all over Alabama. Ensure that product arrives promptly and without damage. Maintain customer relations with courteous and friendly customer service. Catalog all changes on orders whether misordered, mispicked, or simply that the customer needs to add to or change the invoice specifics. Accurately record time and mileage each day for review and work with management to find any potential for improving routes or otherwise improve overall performance.

Organize Inventory: Work with the team to intake inventory and organize existing stock to most efficiently arrange it all to ensure everything has a safe, concise location.

Dairy Manager / Safety Captain

Sprouts Farmers Market, Birmingham, AL 01/2018 – 03/2019

Product Inventory Maintenance and Quality Control: Analyze trends in sales and potential discounts to provide customers with the most product availability possible. Determine on-hand availability of stock and order new product in a timely manner to ensure customer satisfaction. Also, ensure that all products on the shelf are unblemished and in date. Create manager specials to avoid total loss when slow selling products are close to end of life to avoid shrink and maximize profitability.

Safety Inspections: Work with all departments to ensure compliance with OSHA requirements as well as corporate-specific guidelines. Discuss with department managers and staff the items which need to be addressed and work together to find ways for improvement.

Landscaper / Carpenter

Flora Landscapes, Hoover, AL 04/2008 – 01/2018

Installation and maintenance of plants, turf, hardscapes and decking.

Network Administrator

Xanté Corporation, Mobile, AL 10/2005 – 01/2008

Network Monitoring: Install and establish an SNMP monitoring system to observe both local and internet traffic for uptime, abuse and attacks and respond to any abnormalities in a timely manner.

Network Installation: Install LAN equipment and cabling as the network grows and also oversee WAN installations and routing as demand for internet traffic increased.

Server Maintenance: Build and maintain servers for domain regulation and individual departmental use for both file and application services in both Windows and Apple environments.

Domain Maintenance: Maintain Active Directory users, groups and security for file access to corporate servers and also ensure that DHCP, DNS and other such services run properly.

Technical Support: Supply any and all assistance to end users necessary to ensure proper flow of business and increased efficiency including research and testing of new applications that might improve performance.

Support Specialist

UR*Onramp, ISP/Network Consulting, Tuscaloosa, AL 9/2002 – 12/2004

Router Configuration: Design and implement subnet and VLAN assignments for all new T1 and wireless clients. Install IOS fixes and alter access lists to keep new security threats at bay.

Switch Maintenance: Ensure that all switch ports adhere to the VLAN assignments as established by the routing schematic to ensure physical privacy of client networks both collocated and remote.

Server Responsibilities: Maintain accurate additions and deletions on client databases as related to email subscribers, dial-up users, DNS entries and accessibility to web-based resources.

Hardware Health: Diagnose, mend, or replace as necessary any and all failed hardware or cabling on premises.

Technical Support: Serve as on-call technical support operative 24 hours a day, 7 days a week.

Wireless Installation: Conduct sight surveys for metropolitan area clients to assess feasibility of line of sight relationship with backbone access points. Determine necessary amplification and install hardware for all new clients.

T1 Installation: Work with Telco installers to coordinate timely, seamless transfer of client’s existing internet connection to the newly installed T1. Also, configure and install a router with functionality based on the client’s needs.

VPN Tunneling: Establish both hardware and software VPN tunnels to employ secure communications between central and remote business locations, including both Cisco software and Netscreen hardware solutions.

Firewall Implementation: Configure firewalls of various manufacturers for the detection security threats. These same firewalls were used for port forwarding and remote access to private servers through authentication.

Contract IT Technician

Teksystems, Contract Networking, Birmingham, AL 3/2002 – 9/2002

Network Relocation: Work with a large team of colleagues in order to disassemble and reassemble networks from remote offices to corporate headquarters during off-hour timeframe and ensure proper functionality before next business day.

Network Migration: Work with a small team of colleagues in the migration of isolated departments within a corporate environment from a Novell operating environment to a Microsoft NT domain environment, still during an off-hour timeframe and with the assurance of proper functionality before next business day.

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