Mahmoud M Mohamed

IT Technical Support

Contact

Union, New Jersey

929-***-****

ad4ads@r.postjobfree.com

Objective

I am a capable IT professional with an excellent interpersonal and customer service, pursuing a challenging opportunity to expand my experience and skillsets. I am skilled at working alone and/or with a team to investigate, troubleshooting, diagnostic and repair skills combined with strong attention to details. I am a fast learner with a can do positive attitude and work ethic. My knowledge about usability and security concerns is up to date with the everyday trends.

Education

Cairo Information Technology and Computer Science.

Cairo, Egypt

1/2007-1/2009

Associate Degree in Information Technology and Computer Science

Experience

6/2023- Present

IT Technical Support • Assistant Warehouse Manager • Vital Warehouse LLC

Customer Service and Relations

Inbound and outbound scheduling

Administration- Invoices- Freight records (pictures)

New Employee Onboarding- Training & Developing

Ware House Safety & Sanitations - Compliance and Regulations- Fork Lifting Compliance

7/2020-2/2022

Technical Support Specialist • APM Terminal • Randstad

Camera installations and software configurations

Monitoring and maintaining kiosks

Onsite troubleshooting system at the gates and lanes

Daily testing technical equipment

Ware port software configurations

Break/Fix and Maintenance all office printers and scanner

Printer configuration to connect to network

Experienced with hand tools

11/2019-6/2020

IT Technical Support • IT Expert Solution

Network cabling and installation

Rack setup with patch panels

Camera installations and software configurations

Windows 10 software configurations for user workstations

Worked with customers to troubleshoot hardware and software issues

Installing printers and scanners, software, and configurations

Break/Fix all the printers and maintenance and installing and change spare parts ( washup blade- sensor motor- BCH paper feeder gear – drum – transfer belt)

Experienced with hand tools

9/2013-9/2017

IT Technical Support • Future British School – Cairo, Egypt

Future British school has 26 classes and 50 teaching staff

Troubleshooting issues with peripherals such as smart boards, user workstations, projectors, printers, IP phones, scanners

Created a standard image for workstations

Windows 7 workstations hardware and software configurations, for teaching staff and student classes

Key Skills

Technical Support

Team Work

Communications

Customer Service

Skills & Abilities

Configured new employee work stations, including all hardware, software and peripheral devices.

Removed malware and viruses from laptops and desktop systems using specialized software.

Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

Updated software versions with patches and new installations to close security loopholes and protect users.

Disassembled computer systems to troubleshoot and resolve hardware issues.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Application installations

Debugging

Troubleshooting and diagnostics

Computer maintenance

Technical troubleshooting

Service desk support

Software upgrades and configuration

Hardware upgrades and configuration

Customer support needs assessment

Experienced with Hand tools

Printer and Scanner maintenance and configurations

Leadership

I am leader that praises my team and peers. I always led by example by always display positive behaviors. I continue to develop and train individuals to prepare them for their future leadership roles.

References

[Available upon request.]

Contact this candidate