Delivery Driver Call Center
Resume:
RAMÓN
DE JESÚS
FIGUEROA
******@******.***
Orlando, FL 32839
linkedin.com/in
/ramondejesus1989
Bold Profile
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
Amazon - Delivery Driver
Richmond, VA • 08/2023 - 02/2024
Alight Solutions - Call Center Representative
San Juan, Puerto Rico • 04/2020 - 10/2020
Allied Universal - Security Officer
Guayama, Puerto Rico • 01/2018 - 12/2019
US Army - 88H Cargo Specialist
WORK HISTORY
Skilled at working independently and collaboratively in a team environment.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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Drove truck in urban and rural areas to expertly make high volume of deliveries.
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Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
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Responded quickly to emergency situations to assess and deflect issues.
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SKILLS
• Documentation And Reporting
• English and Spanish Fluency
• Multitasking
• GPS and route planning
• Order Verification
• Map reading and navigation skills
• Heavy Lifting
• Shopping Orders
• Delivery and Shipment Records
• Security Protocols
• Vehicle inspections
• CCTV Surveillance
• Accident Reports
• Event security
• Theft Prevention
• Weapons training
• Personnel screening
Universidad Interamericana De
Puerto Rico
Guayama, PR • 06/2017
Bachelor of Arts: Criminal Justice
Cypress Creek High School
Orlando, FL • 06/2007
High School Diploma
EDUCATION
03/2013 - 06/2017
Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
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• Examined cargo and freight shipments to check goods' condition. Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
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