RAMÓN

DE JESÚS

FIGUEROA

ad4ad1@r.postjobfree.com

939-***-****

Orlando, FL 32839

linkedin.com/in

/ramondejesus1989

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Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY

Amazon - Delivery Driver

Richmond, VA • 08/2023 - 02/2024

Alight Solutions - Call Center Representative

San Juan, Puerto Rico • 04/2020 - 10/2020

Allied Universal - Security Officer

Guayama, Puerto Rico • 01/2018 - 12/2019

US Army - 88H Cargo Specialist

WORK HISTORY

Skilled at working independently and collaboratively in a team environment.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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Drove truck in urban and rural areas to expertly make high volume of deliveries.

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Placed outbound customer service or customer satisfaction calls to follow up on issues.

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Exhibited high energy and professionalism when dealing with clients and staff.

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

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Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

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Responded quickly to emergency situations to assess and deflect issues.

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SKILLS

• Documentation And Reporting

• English and Spanish Fluency

• Multitasking

• GPS and route planning

• Order Verification

• Map reading and navigation skills

• Heavy Lifting

• Shopping Orders

• Delivery and Shipment Records

• Security Protocols

• Vehicle inspections

• CCTV Surveillance

• Accident Reports

• Event security

• Theft Prevention

• Weapons training

• Personnel screening

Universidad Interamericana De

Puerto Rico

Guayama, PR • 06/2017

Bachelor of Arts: Criminal Justice

Cypress Creek High School

Orlando, FL • 06/2007

High School Diploma

EDUCATION

03/2013 - 06/2017

Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.

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• Examined cargo and freight shipments to check goods' condition. Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.

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