PEGGY SWAIN

EDUCATION

General Education Diploma

PROFESSIONAL EXPERIENCE

Independent Business Owner February 2019-Current

Nail Technician

Provides a variety of nail services to customers to ensure their expectations are exceeded with each visit

Handles all transactions from customers

Maintains a clean and sanitized working environment

Keeps track of monthly revenue and balance accounts

ABC Warehouse March 2016 to February 2019

Call Center Representative

Responsible for making outbound calls to customers to offer them insurance for their previously purchased appliances

Verified customer account info within ABC’s internal system

Took customer payments over the phone and updated customer accounts as needed

Performed a variety of clerical duties including filing, copying, scanning, etc.

Maintained a clean and organized work-space

Became a top seller within a month of joining the team

Riverside Coney Island April 2009 to June 2018

Server/Bartender

Responsible for greeting customers upon entering the facility and providing them with superior service throughout their visit

Took orders from customers, served food, drinks and gave them checks at the end of their visit

Maintained a clean, organized and sanitized bar/work-space

Responsible for closing the restaurant at the end of the night

Counted down servers at the end of the night

Handled 7-8k in cash per night and locked up funds in the safe before departing

Johnny’s Bar

Server/Bartender

Responsible for providing customers with superior service throughout the duration of their visit.

Planned and organized events to help market and grow the restaurants customer base

Assisted with creating the menu (food and beverages)

Maintained a clean and organized work-space

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