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Customer Service Advisor

Location:
Phoenix, AZ
Posted:
March 13, 2024

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Resume:

Andrew T. Smith

**** * ***** *****, ********, AZ 85323 Cell 602-***-****

Email: ad4a97@r.postjobfree.com

OBJECTIVE

To obtain a position within an organization where I can use my skills, knowledge, ability, and education where I can advance to a higher position within the organization. AUTOMOTIVE SPECIALIST

• Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics and repairs on domestic and imported automobiles and trucks.

• Contribute to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service.

• Expertise interpreting technical specifications; provide leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.

• Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies. EDUCATION & CERTIFICATION

GM CERTIFIED- 2013, KIA CERTIFIED-2018

Major: Automotive Technology - 1-877-***-****

School: Arizona Automotive Technology

Location: Glendale, AZ.

Degree: Occupational Associates Degree (OAD)

Completion Date: 03/2009 - 01/2010

Major: Workplace Readiness Skills - 480-***-**** School: Maricopa Community College

Coursework: Teamwork, Communication, Critical Thinking, Customer Service, Time Management, Stress Management, Career Advancement

Location: Phoenix, AZ.

Degree: Certificate

Completion Date: March 2009

Major: Correctional Officer

School: Arizona Institute of Business and Technology-602-***-**** Location: Phoenix, AZ.

Degree: Graduate

Completion Date: May 1991

WORK RELATED EXPERIENCE

Experienced in Engine Diagnostics and rebuilding, experienced in Engine Cooling Systems Diagnostics and Repairs, experienced in Engine Lubrication Systems Diagnostics and Repairs, experienced in Vehicle Chassis Diagnostics and repairs, experienced in Drive Ability Diagnostics and repairs, and Transmission Diagnostics and repairs. Experience in parts, inventory, warranty claims. WORK HISTORY & EXPERIENCE

Employer: Kerry’s Car Care – Peoria, AZ June 2020-Current Title: Service Advisor

Employer: Big O Tires – Phx, AZ September 2019-June 2020 Title: Service Advisor

Employer: Vintage Auto Repair – Phx., AZ May 2018-September 2019 Title:

Employer: Earnhardt Kia – Phx., AZ August 2017-May 2018 Title: Lead Technician

Employer: Big O Tires – Glendale, AZ February 2017 - August 2017 Title: Service Manager

Employer: Brakes Plus – Glendale, AZ July 2016 - February 2017 Title: Service Writer

Employer: Midas Total Car Care – Phx., AZ September 2013 - July 2016 Title: Store Manager

Employer: Courtesy Chevrolet – Phx., AZ September 2012-August 2013 Title: Service Adviser

Employer: Firestone – Phx., AZ March 2011-September 2012 Title: Automotive Technician

Employer: Brake Masters – Scottsdale, AZ August 2009-March 2011 Title: Automotive Technician

Employer: TP Acoustical – Phx., AZ 2 1/2 years

Title: Lead Foreman

Employer: Barrett Homes Contractors – Phx., AZ 9 years Title: Job Foreman



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