LASHENA

BUTLER

L B, Boston, MA ***** 857-***-****, ad4a8h@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at

troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong

background cultivating positive relationships and exceeding goals. Customer outreach Appointment scheduling Inbound

call management Ability to multitask Self-starter Microsoft Word Coordination Positive attitude Time management

SKILLS

Customer outreach Inbound call handling Appointment scheduling

Cultural awareness Time management Written communication

Analytical thinking

EXPERIENCE

Food Courier July 2016 - January 2020

Caviar Courier

Scheduled own deliveries with the use of an app

Delivered food orders to customers at their door

Provide excellent customer service

Went to different pick-up and drop off locations

Security Guard November 2014 - May 2015

Scales Public Safety

Secured building against unauthorized access and conducted regular patrols.

Manned entrance and exit posts and checked authorization for personnel and visitors.

Anticipated and prevented potential disruptive behavior, safety hazards or security threats.

Patrolled public areas to detect irregularities and prevent unauthorized entry.

Maintenance Worker June 2010 - May 2012

Rise and Shine

Provided Janitorial Services

Provided Commercial Window Cleaning

Worked with virus disinfecting

Worked with Green Cleaning

Industrial and Commercial Cleaning

Post Construction Clean Up

Food Server November 2008 - June 2009

KSM Staffing

Offered fast, friendly service and delicious food and beverage items to satisfy customers.

Communicated professionally with management, cooks and customers to coordinate effortless and enjoyable guest

experiences.

Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.

Satisfied customers with fast, friendly food service.

EDUCATION

Associates - Criminal Justice

Bay State College

Medical Office

Jewish Vocational Services

VOLUNTEER

Call Center Representative

Maha Phone Bank

Talked with 2,269 voters, giving them virtual information about early voting, polling locations, and tracking their mail in

ballots.

Generated calls and emails to state representative and senators

Connected with hundreds of people who want to join the organization.

Producer/Host

Boston Neighborhood Network

Kept teams on-track with good management skills and consistent attention to upcoming production requirements.

Kept production on-target to attain goals with regular monitoring and meetings.

Interviewed guests of diverse backgrounds on topics of current interest.

Conducted in-depth topic and guest research.

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