NANCY PEREZ

Victorville, CA *****

760-***-**** - ad4a13@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, questions, issue resolution. Responsible and Motivated employee loving to help the underserved and people who don't have the resources.

ACCOMPLISHMENTS

Participated in the work at home project for Wells Fargo Bank. Achieved 100% Quality Assurance with accuracy and efficiency. SKILLS

OSHA Standards

Handheld Computers

Microsoft Office

Freight Labeling

Barcode Labeling

Order Checking

Shipment Sorting

Safety Meetings

Warehouse Training

Teamwork Skills

Customer Order Fulfillment

Package Verification

Correct Labeling

Teamwork and Collaboration

Payment Agreements

Livechat Messaging

Productivity Standards

Customer Feedback

Communications Strategies

Dispute Resolution

High-Volume Environments

Fair Debt Collections Practices

Bank Reconciliation

Customer Loyalty

Performance Goals

Quality Control Policies

Call Center Customer Service

Call Volume and Quality Metrics

Collection Calls

Customer Satisfaction

Payment Plan Implementation

Customer Engagement

Quality Assurance Evaluation

Active Listening

50 wpm

10-key

WORK HISTORY

10/2017 to 03/2023 Inbound and Outbound Warehouse Associate Amazon Inc – Rialto, CA

Worked professionally with team members and across departments to meet demands of high-volume environment.

Entered information into warehouse management system using handheld scanners and computer terminals.

Checked and rechecked orders before packaging and shipping items. Followed safe handling processes for different types of loads and materials. Upheld company standards for quality, performance and accuracy across outbound operations.

Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.

Maintained clean, orderly work environment free of hazards. Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Verified quantity and description of materials received by checking merchandise against packing list.

07/2009 to 04/2017 Collection Customer Service Representative Wells Fargo Bank, N.A. – San Bernardino, CA

Contacted customers to discuss past-due accounts and negotiated payment plans. Responded to customer inquiries and provided detailed account information. Maintained accurate records of customer accounts, payments and payment plans. Entered client details and notes into system for interdepartmental access and review.

Worked with customer to create debt repayment plan based on current financial condition.

Listened to customers and negotiated solutions that met creditor and debtor needs. Monitored customer accounts for payment delinquency and initiated collection efforts.

EDUCATION

Expected in 05/2024 No Degree: Medical Insurance Billing & Coding Victor Valley College - Victorville, CA

Expected in 01/2024 No Degree: Medical Terminology Victor Valley College - Victorville, CA

05/2009 No Degree: General Studies

Chaffey College - Rancho Cucamonga, CA

06/2004 High School Diploma

Garey High School - Pomona, CA

CERTIFICATIONS

CMA - Certified Medical Assistant

Certified-Computer Applications (microsoft,excel,powerpoint) LANGUAGES

Spanish

Native or Bilingual

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