Customer Service
Resume:
Shamarra Harris
Texarkana, Arkansas 71854
430-***-**** **************@*****.***
OBJECTIVE
To obtain a position that will enable me to exercise my outstanding ability to work with e and where my strong background in customer service can be an asset to your organizatione EDUCATION D
Front Range Community College Fort Collins, CO
Major: Criminal Justice (1st Year)
Washington High School Kansas City, KS
Graduated May 2012
EXPERIENCE
United Healthcare(Remote) 07/2021-01/2024
● Inbound calls assisting member with healthcare plan
● Explaining things covered under plan
● setting up transportation
● Sending important documents
● finding local resources for members
Johnson Controls 09/2019-05/2021
7805 NW 97th Terrace, Kansas City, MO 64153 816-***-****
● Dispatching alarms
● Contacting customers to make aware of alarms
● Outbound calling
Triwest Healthcare Alliance 06/2019-09/2019
7930 NW 110th St, Kansas City, MO 64153 855-***-**** 06/2019-09/2019
● Assisting veterans with getting appointment set up with local providers
● contacting providers to verify insurance
● contacting VA to request authorization requests
DHPace 03/2019-06/2019
1901 E 119th St, Olathe, KS 66061 816-***-****
● Marshaling in the aircraft
● off-loading and on-loading baggage
● cleaning the inside of the aircraft
● servicing the lavatories and pushing the aircraft back JCPenney Distribution Center 06/2018-03/2018
12076 Santa Fe Trail Dr, Lenexa, KS 66215 913-***-**** 913-***-****
● Assist shipping
● receiving unloading trucks
● checking in merchandise
● matching purchase orders to sales orders
● distributing to sales associates for processing
Millennium Marketing
10400 Shawnee Mission Pkwy, Shawnee, KS 66203 01/2013-08/2017
● Telemarketing
● Selling Magazines
Aeropostale (Retail Floor Sales) 11/2012-12/2012
215 E Foothills Pkwy, Ft Collins, CO—Terre, Supervisor, 970-***-****
• Greet Customers with professionalism and provide quality service
• Utilize cash register to manage store transactions to include sales, returns, or exchanges
• Ensure neat and stylish floor appearance throughout shift
• Maintain adequate supply of apparel on sales floor and order in backroom/stockroom of store Logan’s Roadhouse (Hostess) 05/2012-07/2012
10780 Parallel Pkwy, Kansas City, KS—Twila, Supervisor, 913-***-****
• Greet and seat customers and provide excellent service
• Bus tables and ensure cleanliness in restrooms throughout each shift Aeropostale (Retail Floor Sales) 07/2011-08/2011
1837 Village West Pkwy, Kansas City, KS—Whitney, Supervisor, 913-***-****
• Greet Customers with professionalism and provide quality service
• Utilize cash register to manage store transactions to include sales, returns, or exchanges
• Ensure neat and stylish floor appearance throughout shift
• Maintain adequate supply of apparel on sales floor and order in backroom/stockroom of store Schlitterbahn Waterpark (Park Services) 04/2011-07/2011 1709 N 98th Street, Kansas City, KS—Tyler, Supervisor, 913-***-****
• Ensure cleanliness of restrooms throughout park
• Sweep park and maintain a “litter-free” environment Price Chopper (Sacker) 11/2010-02/2011
215 E Foothills Pkwy, Ft Collins, CO—Jon King, Supervisor, 913-***-****
• Greet Customers with professionalism and provide quality sacking services of products purchased
• Collect grocery carts from parking lot and make sure adequate supply of carts available for customers OTHER EXPERIENCE
Childcare Various Dates
Power Realm Church—Martha Rivera, Coordinator
Nana Stout’s Daycare—Jean Stout, Daycare Coordinator Assisted with Children’s Church and Home Daycare activities for a period of five to seven years to include:
● Organize children for snack time and activities
● Food preparation
● Feed small children and babies
● Clean and set up of chairs & tables
● Ensure safety of children at all times
REFERENCES
Antoinette Starks Bruce Moore Annquenette Brown
4412 N 121st Terrace 2403 S 13th st 611 N 64th St
Kansas City, KS 66109 Kansas City, KS 66109 Kansas City, KS 66102 913-***-**** 913-***-**** 913-***-****
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