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Customer Service Engineering Technician

Location:
Vienna, VA
Salary:
$35,000
Posted:
April 25, 2024

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Resume:

Shannon Lee

**** ***** ****** **** ***. ***

Vienna, VA 22181

240-***-****

ad49rt@r.postjobfree.com

ENGINEERING TECHNICIAN

Detailed-oriented projectionist experienced in retail, administrative and customer service.

PROFESSIONAL EXPERIENCE

SMITHSONIAN INSTITUTION, Chantilly, VA

PROJECTIONIST (August 2006 – Present)

Operate and maintain GT IMAX projection systems, film prints and other devices to show IMAX 2D and 3D films. Run Sony 4K projectors for Planetarium shows at the National Air and Space Museum. Oversee shows and equipment for technical difficulties. Assemble/disassemble prints and accessories for shows and events. Perform scheduled preventative maintenance and emergency repairs. Manage organization through administrative assistance, such as archiving drives and on-demand requests for shows using Microsoft Office. Received the Smithsonian Unsung Hero Award for outstanding work ethic (2012).

HYATT CORPORATION, Tysons, VA

HOUSEKEEPING HOUSEPERSON/GENERAL MAINTENANCE ENGINEER (October 2020 – December 2022)

Maintained cleanliness of the hotel (clean windows, mirrors & desks, vacuum floors, mop public areas). Conducted guest and room attendant requests with smart device when necessary. Communicated with staff about important preventative maintenance and repairs. Assisted in managing inventory of paper products, toiletries, and linen. Provided repairs for guest rooms, meeting spaces and front-of-the-house areas as well as on mechanical, electrical, kitchen and laundry equipment.

SMITHSONIAN INSTITUTION, Washington, DC

AUDIO VISUAL OPERATOR (June 2001 – August 2006)

Ran Sky-Skan digital projectors and various equipment for the Albert Einstein Planetarium. Monitored programs for technical problems and achieved the upkeep of devices. Excelled as a theater host selling tickets, Smithsonian memberships, concessions and helping customers.

EDUCATION

CISCO NETWORKING ACADEMY, Camp Springs, MD

Certificate of Completion (Major: Cisco Networking), 2001

REFERENCES

Available upon request.



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