Warehouse Associate Customer Service

Theodore Overton

Staten Island, New York ***** ● 347-***-**** ● ******************@*****.***

EXPERIENCE

Amazon Staten Island, New York

Seasonal Warehouse Associate July 2023-November 2023

Processed incoming shipments, verifying accuracy and sorting items into appropriate.

Bins for storage.

Packed orders and followed Amazon’s packing guidelines to prevent damage during shipping and ensure customer satisfaction.

Collaborated with colleagues to meet daily production goals and maintain high level productivity.

UPS Atlanta, Georgia

Revenue Recovery Specialist November 2018-March 2022

Investigated and identified discrepancies in revenue streams, implementing corrective measures to recover lost revenue.

Utilized advanced data analysis techniques to identify trends and patterns related to revenue loss and implement preventive strategies.

Collaborated with internal teams, including operations, sales, and customer service, to address root causes of revenue discrepancies.

Various Temporary Agencies Atlanta, Georgia

Inspector/General Labor August 2015-January 2018

Smoothed out rough spots on roofs to prepare the surface for new shingles or waterproofing.

Assisted in inspecting the structure of the roofs to determine the best course of action.

Cleaned rooftops by removing leaves, ice, and other debris.

Replaced areas of clients’ roofs that are damaged or rotting.

Safely set up ladders, scaffolding and hoisting equipment as required.

Safely transported all required equipment and materials to job sites

Pace Setters Agency Opelika, Georgia

Freelance Construction Worker September 2009-June 2015

Independently managed and completed various construction projects, including residential renovations and commercial buildings.

Interpreted and followed blueprints, ensuring precise execution of construction plans.

Collaborated with clients to understand project requirements, provide cost estimates, and deliver high-quality results within budget constraints.

Coordinated subcontractors, ensuring seamless integration of various construction tasks.

EDUCATION

College of Staten Island Staten Island, New York

General Equivalency Diploma

SKILLS

Problem Solving

Communication

Teamwork and Collaboration

Adaptability

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