Customer Service Representative

Sherry Berry

**************@*****.*** 662-***-**** Tupelo, MS

SUMMARY

Seasoned professional with 26 years of experience in customer service and healthcare support roles. Excelled as a Customer Service Representative at Patriot Strategies and Waste Management, demonstrating strong appointment scheduling, account management, and leadership skills. Seeking to leverage expertise in patient care coordination and insurance processes as a Customer Service Rep.

WORK EXPERIENCE

MedPlus family & Urgent Care Tupelo MS

Front Desk Receptionist Sep 2021 - Dec 2023

•Managed patient intake and discharge procedures, ensuring accurate documentation and efficient processing of administrative tasks.

•Conducted insurance verification, billing operations, and payment postings, culminating in the responsible execution of daily financial reconciliations.

Patriot Strategies, LLC Alexandria VA

Customer Service Representative Remote Jan 2019 - Aug 2021

•Coordinated appointment scheduling for the Department of Veterans Affairs, ensuring timely and efficient service to veterans.

•Served as a representative for special projects, managing both inbound and outbound communications to support departmental objectives.

Orthopedic Institute Tupelo MS

Check Out Receptionist Aug 2016 - Dec 2018

•Efficiently managed patient check-out procedures following provider consultations, ensuring a smooth and courteous transition.

•Coordinated and scheduled patient follow-up appointments, optimizing subsequent care and maintaining treatment continuity.

•Accurately processed patient co-payments and coinsurances, and diligently updated patient records to uphold financial and medical accuracy.

Waste Management Tupelo MS

Customer Service Representative May 2009 - Jun 2016

•Managed a diverse portfolio of accounts, ensuring high levels of customer satisfaction and retention through effective communication and problem-solving.

•Supervised a team of lead representatives, providing training and guidance to optimize sales processes and enhance overall team performance.

Oxford Treatment Center Inpatient Etta MS

Behavioral Health Tech Sep 1998 - Apr 2009

Provided empathetic care and support for adults undergoing substance abuse treatment, catering to both older and younger demographics

Coordinated and executed safe transportation for patients to attend off-campus Alcoholics Anonymous meetings, ensuring adherence to schedules and patient well-being.

•Facilitated on-site daily meetings and group therapy sessions, contributing to a structured and supportive treatment environment.

Oxford Treatment Center Outpatient Oxford MS

Receptionist Sep 1998 - Apr 2009

•Managed a multi-line phone system, ensuring effective communication and prompt transfer of calls.

•Coordinated appointments, adeptly scheduling and rescheduling to optimize client service and clinic workflow.

•Administered patient admissions and discharges, while also verifying insurance and processing referrals and electronic billing with accuracy.

Pro Nursing Nashville, TN

Certified Nursing Assistant Jun 1997 - N/A

•Provided patient care adhering to established protocols in a nursing home setting, ensuring comfort and support for residents.

•Maintained CPR certification, ready to deliver emergency resuscitative measures as needed.

•Assisted with medication management, including administering medications as directed by healthcare providers and documenting medication administration accurately.

•Participated in interdisciplinary team meetings to discuss resident care plans, progress, and goals, contributing insights and observations from daily interactions with residents.

•Completed required documentation and charting, including resident assessments, care plans, incident reports, and communication logs, in accordance with facility policies and regulatory standards.

•Participated in ongoing training and education programs to enhance skills, knowledge, and competencies in nursing care and resident support.

EDUCATION

Gateway Christian Schools High School Diploma

January 2001

Rust College Biology, (Incomplete)

CERTIfICATIONS

Certified Nursing Assistant

CPR Certified

Reference’s Available Upon Request

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