Customer Service Store Manager
Resume:
DR. TOMMY SAVAGE
STORE MANAGER, TJMAXX
CONTACT
Bartlett, TN
*******@*********.***
PROFILE
Customer Service representative with over 20 years of experience.
Stellar managerial skills that include interpersonal communication and administration
Results-oriented (strong quantitative and qualitative problem solving)
SKILLS
TIME MANAGEMENT
LEADERSHIP
CUSTOMER SERVICE
CREATIVE PROBLEM SOLVING
COMMUNICATION
EMPATHY
PROFESSIONALISM
INITIATIVE
EXPERIENCE
TJ MAXX (TJX Companies) STORE MANAGER
2010-present
DEVELOP BUSINESS STRATEGIES TO RAISE OUR CUSTOMERS’ POOL, EXPAND STORE TRAFFIC AND OPTIMIZE PROFITABILITY
MEET SALES GOALS BY TRAINING, MOTIVATING, MENTORING AND PROVIDING FEEDBACK TO SALES STAFF
ENSURE HIGH LEVELS OF CUSTOMERS SATISFACTION THROUGH EXCELLENT SERVICE
COMPLETE STORE ADMINISTRATION AND ENSURE COMPLIANCE WITH POLICIES AND PROCEDURES
MAINTAIN OUTSTANDING STORE CONDITION AND VISUAL MERCHANDISING STANDARDS
REPORT ON BUYING TRENDS, CUSTOMER NEEDS, PROFITS ETC
PROPOSE INNOVATIVE IDEAS TO INCREASE MARKET SHARE
DEAL WITH ALL ISSUES THAT ARISE FROM STAFF OR CUSTOMERS (COMPLAINTS, GRIEVANCES ETC)
SEARS ASSISTANT MANGER OF SOFTLINES
1987-2010
MANAGE THE SALES PERFORMANCE OF THE SOFTLINES DEPARTMENT TO MEET SALES AND MARGIN GOALS
UPHOLD SEARS STANDARDS FOR MERCHANDISE PRESENTATION AND STOCKROOM ORGANIZATION
MANAGE ASSOCIATE PERFORMANCE MATTERS, INCLUDING APPRAISALS, PROMOTION RECOMMENDATIONS, AND DISCIPLINE
REVIEW CANDIDATE APPLICATIONS, INTERVIEW, HIRE AND ON-BOARD/TRAIN HOURLY ASSOCIATES FOR THE SOFTLINES DEPARTMENTS
VALIDATE SCHEDULES FOR THE ASSIGNED DEPARTMENT(S) AND MONITOR PAYROLL ON A DAILY BASIS TO ENSURE PAYROLL PLANS ARE MET, INCLUDING SCHEDULING ASSOCIATES TO COMPLETE NON-SELLING ACTIVITIES AS NEEDED
DRIVE SHRINK RESULTS THROUGH COMPLIANCE TO ALL GUIDELINES INVOLVED WITH SAFETY, LOSS PREVENTION, AND CASH-HANDLING PROCEDURES; MAY SERVE AS STORE "SHRINK COACH"
SELECT, ON-BOARD, EMPOWER, AND DEVELOP A HIGHLY EFFECTIVE TEAM OF INDIVIDUALS
DEMONSTRATE A FLEXIBLE LEADERSHIP STYLE TO FOSTER TEAM MEMBER ENGAGEMENT INCLUDING RECOGNITION
INCORPORATE YOUR CUSTOMER’S PERSPECTIVE WHEN DEFINING SUCCESS
Emergency Room Insurance Coder- Jackson Madison County Hospital (West Tenn. Health Care)
9/2007-1/2009
IDENTIFY APPROPRIATE ASSIGNMENT OF CPT AND ICD-10 CODES FOR OUTPATIENT EMERGENCY DEPARTMENT SERVICES WHILE ADHERING TO THE OFFICIAL CODING GUIDELINES AND ESTABLISHED CLIENT CODING GUIDELINES OF THE ASSIGNED FACILITY
APPLY CODING KNOWLEDGE TO ANALYZE/CORRECT CCI EDITS AND MEDICAL NECESSITY EDITS
UNDERSTAND THE MEDICARE AMBULATORY PAYMENT CLASSIFICATION (APC) CODES
ABSTRACT ADDITIONAL DATA ELEMENTS DURING THE CHART REVIEW PROCESS WHEN CODING, AS NEEDED
ADHERE TO THE ETHICAL STANDARDS OF CODING AS ESTABLISHED BY AAPC AND/OR AHIMA
ADHERE TO AND MAINTAIN REQUIRED LEVELS OF PERFORMANCE IN BOTH CODING QUALITY AND PRODUCTIVITY AS ESTABLISHED BY OPTUM360
PROVIDE DOCUMENTATION FEEDBACK TO PROVIDERS, AS NEEDED, AND QUERY PHYSICIANS WHEN APPROPRIATE
MAINTAIN UP-TO-DATE CODING KNOWLEDGE BY REVIEWING MATERIALS DISSEMINATED / RECOMMENDED BY THE QM MANAGER, CODING OPERATIONS MANAGERS, AND DIRECTOR OF CODING / QUALITY MANAGEMENT, AMONG OTHERS
PARTICIPATE IN CODING DEPARTMENT MEETINGS AND EDUCATIONAL EVENTS
REVIEW AND MAINTAIN A RECORD OF CHARTS CODED, HELD, AND / OR MISSING
ADDITIONAL RESPONSIBILITIES AS IDENTIFIED BY MANAGER
Floor/Unit Ward Clerk - Tennova Healthcare Regional Hospital of Jackson
1985-1990
MANAGES THE PATIENT ADMISSION AND DISCHARGE PROCESS FOR THE UNIT.
HELPS PATIENTS FILL OUT THE NECESSARY ADMISSION AND DISCHARGE FORMS.
USES PATIENT INTAKE AND ELECTRONIC MEDICAL RECORDS (EMR) SOFTWARE.
SCHEDULES APPOINTMENTS, PROCEDURES, AND TRANSPORTATION.
ANSWERS THE PHONE AND DIRECTS CALLS.
ORDERS NEW SUPPLIES AND EQUIPMENT.
COMPLETES OTHER ADMINISTRATIVE WORK AS NEEDED
COLLABORATES WITH MEDICAL AND ADMINISTRATIVE STAFF
MAINTAINS THE CONFIDENTIALITY OF ALL PATIENT RECORDS
EDUCATION
Lane College
2008-2013
545 Lane Ave
Jackson, Tn. 38301
Degree: BA (Business Administration)
Midwest College of Theology
2013-2014
St Louis, Mo.
Degree: Master of Theology
Adullman Bible College
2017-2018
Gainesville, Fla.
Degree: Doctor of Theology
OTHER INTERESTS
Organization Membership
Masonic Lodge 72#
Lane College Alumni (Life Member)
Old Hickory Lions Club
Jackson Madison County NAACP
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