Customer Service Building

Mohammad Yasin Ekram 646-***-**** ***************@*****.***

*** ****** ***, ********, ** 11230

Professional Overview

Highly skilled, experienced and reliable. Providing excellent customer service and safety guidelines. Committed to the highest level of support and handling all duties in a friendly and positive manner.

DOORMAN/PORTER/CONCIERGE Manchester House 145 W 79st, New York,NY 2016-Current -Permanent Role

● Greeted tenants and guests in a friendly and courteous manner.

● Opened car doors, and opened the entrance door for residents and guests

● Hailed taxis and assisted with luggage and packages as needed.

● Provided tenants with a clean and safe environment

● kept the lobby windows and the lobby floor clean and kept the entrance to the building clear

● Logged all deliveries and contractors in the logged book.

● Received and dispersed packages and special mail.

● Kept the log book up-to-date and record any incidents.

● Utilized excellent surveillance skills to ensure security and safety.

● Respected the privacy and preferences of each resident and guest.

● practicing clean-as-you-go procedures.

● cleaning and returning equipment to its proper location.

● Monitored and maintained cleanliness, sanitation, and organization of the building. Doorman/Porter 190 Riverside Drive, New York,NY

2019-2020 -PartTime Role

● Greeted residents and visitors with a kind and helpful attitude.

● Used outstanding customer skills when greeting and interacting with residents and visitors.

● Respected the privacy and preferences of each resident and guest.

● Provided Requested Information.

● Served great customer service

● Keeping a Clean and Professional environment at all times. Security 11 53rd st,New York,NY

2018 -PartTime Role

● Maintained traffic to and from the main building.

● Performed regular safety inspection to ward off any security threats on time.

● Checking ID cards of all personnel entering the building.

● Investigated and then reported any illegal activity on the premises.

● Keep property and guests safe from any and every threat. Concierge 784 Columbus Ave, New York, NY

2017-2018 -PartTime Role

● Assisting all tenants entering/leaving the building by opening the doors.

● Assisting with packages and deliveries.

● Answering all calls professionally and Proficiently.

● Call assist with the directions/instructions for the building.

● Resolve conflict and complaints in a calm and effective manner.

● Maintain the building log book.

DOORMAN 61 W HUSTON STREET, NEW YORK, NY

2016-2017 -PARTTIME ROLE

● Interacting with all residents showing genuine appreciation.

● Monitoring the lobby and entry door making sure everything is safe and secure.

● Complete request of service.

● The proper and expeditious flow of storage for tenants packages and parcels.

● Keeping the lobby and elevator clean.

Skills

-Excellent Communication Skills

-Strong Surveillance Skills

-Knowledge of Building Security Protocols

-Strong Organizational Skills

-Motivated Attitude

-Self-Defense Techniques

Education

-ASA College New York,NY

References

Mokter Mizi: 929-***-**** -SuperVisor

Steve Carter: 347-***-**** -Super of the Building Mohammad Jafor: 347-***-**** -Supervisor

Danise: 347-***-****

Angel: 917-***-****

Joe: 917-***-****

Henry: 347-***-****

Thank You For Your Valued Time.

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