Jeremiah Johnson

ad49at@r.postjobfree.com 505-***-****

EXPERIENCE

Line Maintenance Engineering Technician June 2021 – January 2023 Peraton White Sands Las Cruces, NM

● Performed complex assignments involving the Ground Communications Equipment systems related to the operations and maintenance activities in support of NASA's Tracking and Data Relay Satellites systems.

● Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.

● Execute maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues.

● Monitored NASA’s Space Network, using Red Hat Enterprise Linux, Automated Data processing equipment, and Windows server to identify any irregularities in user activity and provide quality documentation to Subject Matter Experts. Training Manager December 2019 – December 2020

U.S. Army Fort Campbell, KY

● Provide organizational training requirements and work with subject matter experts and senior leadership to design solutions optimizing employee performance, successfully improved compliance with the company standards.

● Manage and maintain property more than $100,000 with no loss or damage to property.

● Orchestrate the planning and training which resulted in a 100% success rate within the department.

● Coordinated 20 training classes to deliver high quality training to 30+ participants per course.

● Supervise a 6-person team, consistently were top 5% in the organization. IT Support Technician August 2015 - December 2019

U.S. Army Fort Bragg, NC

● Restructured the handling and training of confidential material for the origination that decreased the security threats by 25%

● Provided technical assistance to customers on inbound telephone tech support calls.

● Used remote access to perform troubleshooting when needed.

● Walked customers through a step-by-step process for troubleshooting hardware issues.

● Assisted customers with antivirus program installations and virus removals.

● Used good problem-solving skills for troubleshooting problems.

● Used great customer service skills to de-escalate and solve issues. SKILLS

Proficient: MS Office Windows Oral and Written Communication Problem Solving Exposure: Red Hat Enterprise Linux Python Java C Cisco Routers and Switches TCP/IP UDP EDUCATION

New Mexico State University, Las Cruces, NM

Bachelor of Science in Computer Science, Projected graduation date: May 2025