Customer Service Sioux Falls
Resume:
Chris Wulff
Use my ** years plus experiance
Sioux Falls, SD 57106
****************@***********.***
Seeking a position where I can utilize my 14+ years experience in customer service as well as Leadership. Finding that (IT) job.
Work Experience
Customer Service Representative
Groomer’s Choice -
Sioux Falls, SD
February 2022 to October 2022
I started as a warehouse rep and then transferred to customer service. I would take incoming calls from customers for missing products in their orders and submit forms to get the missing product out the door same day.
Collections
Capital Services
January 2022 to September 2022
I started my career with Capital Services as a collector. We would make out
Bound calls as well as take inbound calls to get payments or settlements to post to accounts to make them current or pif.
Customer Service
Wells Fargo -
Sioux Falls, SD
June 2020 to August 2021
Started out in customer service then I was promoted to a department to help out new hires by answering questions, giving pointers and helping them with calls
Collector/Collector Supervisor
Credit Collections Bureau -
Sioux Falls, SD
July 2014 to May 2020
· Started out being a collector, and then became a supervisor after training.
· Managed a team of 9 people out of 18 collectors. There were 2 supervisors on the floor at that time.
· Did training, interviews as well as helping out other collectors to improve their numbers and quality.
Customer Service/CRT Rep
HSBC/Capital One -
Sioux Falls, SD
July 2006 to June 2014
· Started in customer service with the buyout from Capital One. After 1.5 years with the bank I was promoted to CRT.
· I put in suggestions that were approved to improve business customer service.
· I had management responsibilities in CRT. I had the same rights to waive fees, change interest rates for customers, and other options to make sure customers were retained.
Server
The Sand Bar -
Sioux Falls, SD
Took orders from customers ran drinks and cleaned our own tables not sure on dates worked their though i was their 2
times
Education
McCook Central High School -
Salem, SD
January 1989 to December 1993
Skills
•Management
•Team Management
•Leadership
•Financial services
•Negotiation
•Analysis skills
•Customer service
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