BEN

POWER

ad498u@r.postjobfree.com

972-***-****

Carrollton, TX 75007

SKILLS

Scrum knowledge

Project Management

Design, development and process integration

Scrum Framework Expertise

Agile Best Practices

Agile Metrics Tracking

Risk Management

Release planning

Stakeholder Management

Backlog Grooming

User Story Creation

Adaptive Leadership

Sprint Planning

Risk Identification

CERTIFICATIONS

CSM Certified Scrum Master

QUALIFICATION SUMMARY

A seasoned, creative professional with over 25 years of experience in leadership roles. Highly trained individual knowledgeable in software and web development technologies and considered a talented leader. Certified Scrum Master with definitive leadership qualities and strong decision-making skills. Experienced with working with other teams and external vendors to install hot-fixes, patches, and stay up to date on the latest security and internal risk priorities.

WORK HISTORY

JPMorgan Chase - Agile Scrum Master

Plano, TX • 01/2018 - 12/2023

Spearheaded the Agile transformation process, overseeing the implementation of Agile methodologies and guiding daily scrum meetings, sprint reviews, planning sessions, backlog refinement, and retrospectives; increased team productivity and delivery speed by 20%.

Orchestrated and managed 3 cross-functional product release teams including Legacy Production Support, Cloud API Development, and On-prem vendor feature development.

Delivered 8 new product features across platforms, resulting in a 20% increase in customer retention and a 15% boost in revenue.

Orchestrated project workflow enhancements by refining backlog management strategies, facilitating a 20% decrease in project completion times, elevating team performance and client satisfaction levels.

Engineered a streamlined version and feature release process, managing an $11M budget to deliver high-quality updates on schedule, achieving a 15% reduction in development costs and enhancing customer satisfaction.

Refined product backlog and coached team to 40% increase in productivity and velocity over period of 4 months.

Performed product owner tasks, Assigned story points to future epics, designed roadmap based on Jira Align metrics from previous quarters. This led to 30% uptick in predictability for all teams.

Directed the regular updates and maintenance of Agile tools, Jira, Jira Align, and Confluence, ensuring project transparency for management, which contributed to a 25% increase in project efficiency.

Hosted weekly scrum of scrums meeting with 10+ scrums teams. Coordinated efforts between feature releases. This included discovery, planning, forecasting, alignment of fix versions for feature tracking.

Transitioned 3 development teams from Kanban to Scrum. Two were international and one was local.

JPMorgan Chase - Application Owner

Plano, TX • 03/2016 - 01/2018

Owned operation and P1 contact for Workforce Management application for call center.

Managed vendor and on-prem level 2 support relationship of feature development, installation of hot-fixes, patches and everything related.

Increased internal customer satisfaction by 30% by implementing efficient business processes and providing exceptional service.

Directed and maintained strong internal relationships with clients, resulting in repeat business and referrals.

JPMorgan Chase - Application Development Analyst

Plano, TX • 03/2013 - 03/2016

Refined features and version releases for Unified IP call center. All installations on time and on budget.

Developed 10+ web dashboards for internal clients. These were customized visual support pages including KPIs and metrics as requested by call centers.

Restructured server details and features in the online inventory, reducing search time by 30% and enhancing user satisfaction with the platform.

CompuCom Systems Inc. - Senior Associate

Dallas, TX • 01/1998 - 01/2013

Drove security engineering efforts within a collaborative team, employing PowerShell and UNIX scripts to maintain the Active Directory environment.

Automated key processes, leading to a 30% increase in operational efficiency and a 25% reduction in security vulnerabilities.

Project Manager that collaborated between cross-functional teams within IT department to drive successful completion of complex projects within deadlines.

Orchestrated the transition to a Level 2 helpdesk, overseeing a team of 10 technicians; implemented new troubleshooting protocols that reduced average resolution time by 30%.

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