Data Entry Quality Assurance

Stacey

Johnson

*** ********** **

West Warwick, RI 02893

(401) 391- 1447

******************@*****.***

Experienced and highly organized administrative and technical coordinator with a proven track record, seeking to leverage meticulously honed problem-solving skills to contribute to the success of a great organization.

Skills

• Team Management

• Sales

• Quality Assurance

• Active listening and effective communication

• Proficient in MS Office, Excel, Salesforce,

Cipher/ CRM

• Training

• Rapport-building skills

• Data Entry

• Analytical problem solving

• Order Processing

Experience

Customer Relations Coordinator / Hexagon Manufacturing Intelligence, RI MARCH 2022 – CURRENT

• Supports CRG Teams' day-to-day operations by coordinating with other departments to ensure the flow of work productivity.

• Data entry and management in the internal CRM’s (Salesforce, Salesmax, Cipher, CRG Database).

• Generating Renewal and Recovery Proposals including but not limited to international corporate renewals, automotive, aerospace, and government defense contracts.

• Entering Oracle quotes through CPQ.

• Processing Purchase Orders, Government Procurement orders, EXE requests, Interco orders, etc.

• Organizing analytics

• Training administration subordinates.

• Leading in the implementation of new databases/platforms. Working with the third-party vendor to troubleshoot potential issues and create Standard Operating Proceedures for the CRG team before soft launch.

2

Server / Gels Kitchen, RI

SEPTEMBER 2019 – NOVEMBER 2022

• Providing attention to customer needs

• Addressing and concerns and acting as management when deemed necessary

• Cash handling, proper communication and paying attention to detail to ensure customers satisfied

• Built and maintained customer relationships

Client Care Coordinator / Nathan Clark & Assoc., RI AUGUST 2018 – MARCH 2019

• Providing exceptional service to buyers and sellers in the real estate industry

• Liaison between customers and agents

• Providing guidance throughout real estate transactions

• Assisting customers with credit repair solutions to qualify for loans Dispatcher /Quality Assurance Analyst / Virginia Transportation Corp, RI AUGUST 2012 – OCTOBER 2014

• Route planning and dispatched Auto-Haulers throughout the US & Canada

• Provided over-the-road support for my team of 25 Auto haulers with hotel/flight bookings/Loads picked up and dropped off

• Processing quality audits and quality assurance reviews

• Creating processes for transporting vehicles with the least amount of damage possible

• Coordinated and managed efficient loads to remain cost-effective while determining the best delivery methods and negotiating rates.

Education

2023-PRESENT

General Studies / Southern New Hampshire Univ., Remote 3.9 GPA

References

Upon Request

Contact this candidate