Customer Care Client Service
Resume:
SG Sommer Gray
**** ****** ****, ************, ** 32211
************@*****.***
As an extremely stimulate individual seeking a fast-paced, client service position I intend to demonstrate Microsoft Office proficiency, customer care, team environment leadership, and exude strong work ethic.
Work Experience Appointment Scheduler
01/2021 to 01/2024
Precision Imaging Centers
Jacksonville, FL
" Organize workflow and appointments by reading and routing correspondence
" Confirm scheduled appointments
" Verify patients insurance coverage and eligibility
" Inform patients regarding their deductibles, copayments, and coinsurance
" Assist patients and physicians with redeeming images and results via fax, email, Idonia portals, and Powershare
" Update patients general and medical information
" Updating patients charts with correct CPT coding and ICD-10 code Credit Specialist
03/2018 to 02/2021
Bank of America
Jacksonville, FL
" Process payments and refunds
" Contact clients asking about their overdue balance
" Resolving customer credit issues and billing
" Monitoring accounts to identify outstanding debts
" Take actions to encourage timely debt payments
Unemployment Insurance Consultant
Newyork Department of Labor
Jacksonville, FL
" Providing claimants with the status of their claims
" Taking 120-160 Inbound calls a day completing claims
" Finding and solving issues on claims
" Recertifying Disqualified claimant
Skills Microsoft Office Proficient
Insurance Verification
ICD-10 and CPT Coding
Education
Contact this candidate