Information Technology Specialist

Resume: Wilkins

Suzanne R. Wilkins

*** **** **. *******, ** 31014

CELL: 478-***-****

EMAIL: ****************@*****.***

EXCUTIVE SUMMARY

Highly skilled and dedicated Information Technology Specialist with a TS/SCI Clearance, offering a comprehensive range of expertise in computer systems, IT networks, and communication systems. Proficient in system administration (SA) and network administration

(NA), adeptly installing, operating, and maintaining computing equipment, servers, routers, switches, desktops, and laptops within diverse operational environments. Possessing a strong background in cyber security, ensuring the confidentiality, integrity, and availability of sensitive data. Committed to delivering exceptional IT support and resolving complex issues promptly. Experienced in Communication Security (COMSEC) Account Management, adhering to AR 380-40 guidelines. A proactive team player, skilled in LAN planning, configuration, management, and monitoring. Seeking to leverage expertise in providing top-notch IT solutions and contributing to organizational success. EMPLOYMENT EXPERIENCE

Information Technology Specialist (MOS 25B)

United States Army - Wiesbaden, Germany

(Aug 2021- May 2024)

Analyzed and reviewed users' P-SAARs and ATCTS accounts to ensure accuracy before submitting 2875s for account creation and modification.

Initiated ticket requests for approved account changes and creations, streamlining user access to essential resources.

Conducted efficient re-imaging of computers across four enclaves, optimizing system performance and resolving software issues.

Monitored and managed ticketing queues, providing timely incident resolutions and exceptional customer support.

Collaborated with users to address IT-related problems, showcasing strong communication and problem-solving skills.

Installed, operated, and maintained computer systems, IT networks, and communication systems as an Information Technology Specialist (MOS 25B).

Performed system administration (SA) for computers and servers within the computing and network environments.

Configured and maintained network computing equipment, such as routers, switches, desktops, and laptops.

Executed Communication Security (COMSEC) Account Management tasks in accordance with AR 380- 40 guidelines.

Supported digital management systems and executed cyber security functions, ensuring network security and vulnerability management.

Assisted in the planning, configuration, management, and monitoring of the local area network

(LAN).

Resume: Wilkins

SKILLS

Technical Skills:

• Computer Systems Maintenance

• IT Network Administration

• Communication Systems Management

• System Administration (SA)

• Network Administration (NA)

• Cyber Security and Vulnerability Management

• Network and IT Management

• Incident and Problem Processing

• Change Request Processing

• Availability Management

• User Support and Interaction

• LAN Planning and Configuration

Software and Tools:

• Service Now

• Incident Tracking & Response

• Help Desk Ticketing

• CIO/G-6 NETCOM IA - MD-100: Windows 10

Communication and Collaboration:

• Strong Customer Service Skills

• Effective Communication with Users and Team Members

• Collaborative Problem-Solving

• Teamwork and Interpersonal Skills

Security Clearance:

• Top Secret (TS) / Sensitive Compartmented Information (SCI) Clearance REFERENCES

Dr. Amanda Potts

Job Title: Veterinarian

Company: Animal Medical Clinic

Phone: 478-***-****

Email: ****************@*********.***

Mr. Earle DeBose

Job Title: Analyst (Retired)

Company: Robins AFB

Phone: 478-***-****

Email: *************@*****.***

Mr. Ralph Pizarro

Job Title: Information Administrator

Company: General Dynamics Information Technology

Phone: 478-***-****

Email: *****.********.***@****.***

Contact this candidate