Michael DiGiovanni

Phoenix, AZ *****

ad48zb@r.postjobfree.com

+1-602-***-****

Work Experience

Train Conductor / Holiday Ambassador

Fairmont Scottsdale Princess - Scottsdale, AZ

November 2022 to Present

• Create and maintain holiday character with friendly demeanor and holiday Cheer.

• Using exceptional customer service skills to address any guest questions and or concerns, escalating to management when necessary always maintaining a professional level of communication with all guest that have these concerns. Keeping in they could go anywhere in this world and they chose the Fairmont Princess as your means of motivation to quick helpful friendly solution.

• Assist loading and unloading of passengers, making safe trave announcements to be compliant with Fairmont safety standards.

• Check after each unload for items left behind

• Drive train on trackless path. always doing standard defensive driving visual checks for guests walking over or close to the trackless path.

• Wash trains and do equipment checks before the first run./ report any necessary maintenance actions to supervisor.

Sales/Retail Merchandiser

Nabisco - Phoenix, AZ

August 2022 to Present

Sales and Merchandising of Nabisco products in key retail chain stores. Implementing all programs, displays and special promotions.

Ballot Counter Machine Operator

Maricopa County - Phoenix, AZ

July 2022 to August 2022

Take the stacks of voter ballots and run them through the machine. Recounting when necessary, informing ballot officials of any ballots that would not read.. Maintaining accuracy and efficacy while on camera the entire time while working. Subject to audits and recounts and long hours, But was on of the most rewarding and important jobs i have had the opportunity to participate in. President/CEO

Limousine Connection

March 2002 to October 2019

Responsible for building from ground up VVIP ground transportation limousine service. Extreme Customer Service was the focus each and every hour of the work day, especially when dealing with and transporting high profile clientele. From purchase to maintenance to cleaning to driving company vehicles. From hiring to firing of manpower, managing drivers, office staff along with airport staff. Establish and develop working relationships with related companies such as professional sports teams, concert venues, promotional and entertainment management companies. Higher end restaurants and night clubs. Work in conjunction with hotels bellmen and valet departments. Enforcing all Federal and State Regulations and laws that apply to the industry. Maintaining Airport security clearance. Coming to learn that the best way to overcome the pre Madonna's of the world and being a high priced babysitter to the stars, is to overwhelm them with courtesy and customer service. Having the ability to never saying no and the mentality of can do attitude. Under promising and over delivering. Trust me, I've dealt with the biggest of them. Ego's that never stop. In my 17 years of business, only had three non celebrity rides that voiced complaints about our service. Zero celebrity complaints. Only four job breakdowns. Unheard of in the transportation industry. Implemented a maintenance schedule that was above and beyond. Wished I could say the same for the celebrities. Most of them were a handful, but never too far out of line. But the ones that were, you had to be at the top of your game and still that wasn't good enough. Yet the next time they needed transportation, they always contacted us first. I wore many hats and executed just about every task known in the ground transportation business. Bottom line...I was responsible for the reputation, the perceived value, my people, creating a team concept, making sure that everyone shared in and being fair when it came to scheduling drivers with the best jobs.; high profile jobs and airport meet and greets, along with the bottom line of the company. Regional Sales Manager

JACK DANIELS DISTILLERY - Burlingame, CA

September 1982 to June 2002

CA/AZ/NV/HI. Responsible for all territorial goals, programs and implementations, execution in all aspects sales, depletions, shipments and profits. Developed and implemented brand budgets in excess of 50 million dollars. Responsible for manpower budgets at the territorial level. Developed and worked with direct reports, indirect reports. Developed and nurtured working relationships with key retailer interfaces, retailers and consumers. Negotiated contracts for sponsorships and special events along with implementing the marketing and sales to support those contracts, special events and promotions. Never missed a Jack Daniels shipment, depletions and profit goals during entire 20 year career. Lia son officer to the NFL. Negotiated full marketing right regarding the NFL Superbowl logo to be used in conjunction with our brands and marketing programs. Was instrumental in achieving the NFL endorsement of hard alcoholic spirits Jack Daniels, Southern Comfort along with Korbel Champagne. Previous alcohol endorsements we're for beer brands only. Responsible and helped developed a change of culture in the company from being off premise focus to on premise focus, faced with and overcame major logistic issues such as late nite working hours with early morning expectations including meetings and field sales rep work withs. Included changes from work time expectations to compensation with defined growth and time lines. Went from very few people wanting to work on premise to practically most people wanting to transfer to the new on premise division, that came with upgraded compensation and expectations along with executing program and sales goals. Responsible for market brand growth, brand awareness and market share increases.

Special Agent Assigned

Escondido Police Department - Escondido, Ca

September 1972 to September 1982

Special assignment - Classified for authorized personnel only Small Business Owner

Lena's Liquor - Escondiido, CA

March 1959 to October 1981

Family business, started at 3 years old merchandising gum, Ended up as the Go to manager and consultant when we sold the business. I knew everything and did everything in that liquor store. AND I MEAN EVERYTHING.. Because of my unique experience at such a young age when we sold the business Jack Daniels came calling, and made me an offer that would launch the next great chapter of my life . Owner

Lena's Ice - Escondido, Ca

October 1970 to December 1978

Ice distribution sales and delivery. for greater Escondido area., Sold business for a profit.

Education

College DegreeCollege in Business Administration

Palomar College - San Marcos, CA

August 1974 to June 1976

High school diploma or GED

Skills

• Writing skills

• Sales

• Marketing

• Leadership

• Sports Coaching

• Management

• Fundraising

• Customer service

• Analysis skills

• Warehouse experience

• Driving

• Office experience

• Surveillance

• Event Planning

• Budgeting

• Presentation Skills

• Administrative Experience

• English

• Negotiation

• Strategic Planning

• Mentoring

• Logistics

• Account Management

• Merchandising

• Conflict Management

• Financial Report Writing

• Law enforcement

• Communication skills

• Hospitality

• Recruiting

• Business Development

• Profit & loss

• Cash handling

• Pricing

• Team Management

• Research

• Contract Negotiation

• Planograms

• Sales Management

• Babysitting

• Operations Management

• Organizational skills

• Forecasting

• Events management

• Microsoft Office

• Courier

• Microsoft Word

• Data collection

• Cold calling

Certifications and Licenses

Law Enforcement

September 1972 to September 1984

• Law Enforcement

• Jr. Academy Training

• Traffic control

• Surveillance

• Other (Confidential)

Additional Information

Maricopa County Elections. Live ballots scanning operator for August 2, 2022 Primary Election at the BTC location in Phoenix, AZ.

Contact this candidate