XAYSANA INTHATHIRATH

Frisco, TX • 469-***-**** • ad48ym@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Highly driven and successful System Engineer/Release Management /Scrum Master with a proven track record and reputation for achieving results with activities, practices, deliverables, and techniques of application release; ability to manage and control the implementation of new or enhanced applications in 3-GIS, Verizon One Fiber FIM, and AT&T OPUS Retails, Call Center and customer Care.

• Possess a unique combination of analytical and management skills, with excellent organization and prioritization abilities.

• Work closely and effectively with Senior Management, including Business Unit, Sales Business and Directors.

• Proven ability to lead teams, implement change, exceed targets and drive organizational results.

PROFESSIONAL EXPERIENCE

3-GIS Decatur AL 2021-Present

3GIS Scrum Master, Release Management, Implementation Engineer III.

Release Management - managed the 3-GIS software release for both 3GIS development and Verizon using Change Control to ensure the release deployment is successful per each release.

oDeveloped Release Task Plan template for both nonprod and prod release deployments

oManage the release schedules and release retrospectives

Scrum master – Manage internal 3-GIS Verizon branch scrum activities using Jira for PI and Sprint planning, ticket tracking, spring closing and metric reporting.

oOther activities include coordinating Verizon PI planning meeting for our internal 3-GIS Verizon and development team.

oCollaboration – as a Scrum Master, coordinate with other interfacing applications Scrum Mater with dependencies and issues discussions.

oManage Verizon and 3-GIS Jira tickets sync.

Implementation Engineer III-Configuration Control – Maintain Verizon and 3-GIS environment systems information tracking document and ensure that both 3-GIS and Verizon environments are in sync.

oMaintain and support 3GIS deployment framework code and Jenkins pipeline in both 3GIS development and Verizon environments.

oManage software release and deployment in 3-GIS AWS and Verizon environments using Jenkins and GitLab.

oMonitor application and system related issues and work with appropriate team to resolved the issues on timely manner.

oSupport 3GIS and Verizon DevOPS operations in both nonprod and prod environments.

Verizon Irving, TX 2019-2021

System Engineer/Release Management, One Fiber FIM and 3GIS Production Support

System administration – maintain Verizon system Windows VM servers nonprod and prod environments in support of Legacy FIM IDDS and 3-GIS applications.

oApplication support – maintain system health at highest level by monitors and alerts from System Tool such as NewRelic and Splunk.

oSupport SRE tool Catchpoint to ensure system performance and reporting are acceptable.

oMaintain and support 3GIS deployment framework code and Jenkins pipeline.

Release Management - managed the 3-GIS software release in Verizon using Change Control to ensure the release deployment is successful per each release.

oDeveloped Release Task Plan template for both nonprod and prod release deployments

oManage and execute the monthly release deployment per schedule

oConduct the release retrospectives.

oManage deployment of IDDS and 3-GIS software releases. Create Deployment task plan and work with 3-GIS team for all requirements.

AT&T Plano, TX 2008-2019

Professional Application/Prod Support, Retails OPUS and POS.COM (PDC) Production Support and IBM Tealeaf

Delivered many key business initiatives and systems migration.

•IBM Tealeaf CX - Delivered IBM Tealeaf CX tool to DevSecOps OPUS Production Support, Channel Support, and Opus business teams. Tealeaf tool was implemented in OPUS Retails, Call Center, and Test environments (combined over 200+ windows and 20 Linux servers). Tealeaf tool provides OPUS production, OPUS production testing, and business user capability to troubleshoot OPUS issues on daily bases. Tealeaf tool is a significant value to Asset Management team when dealing with missing devices from stores inventories investigation. Created Tealeaf Dashboard OPUS system error alerts so that OPUS production support team is proactively notified; Created Tealeaf Dashboard OPUS metrics reporting for senior lever managers.

•Managed OPUS production code deployments, functionalities testing, and daily OPUS system validation complete and ready for operation.

•Aternity - Delivered OPUS Mobile DirecTV, Uverse, and Unified Order flow, signature capture times via Aternity tool. Created Aternity Dashboard including OPUS transactions alerts, OPUS transactions reporting metric for the OPUS leadership and business teams.

•Delivered iconic Apple (iPhone 1- 10) and other devices launched via OPUS COR, and OPUS Local Dealer stores.

•Delivered OPUS RC1(DirecTV bundle builder), Twilight BSales, FirstNet, Internet of Things Connected Car to the business OPUS Call Centers, OPUS COR, and PVT Production Validation Testing.

•Implemented systems and users migration Call Center (SystemX) to OPUS and POS.COM to OPUS Local Dealers.

•Managed POS.COM production code deployments, functionalities testing and ensure system is working properly for daily retails operation.

AT&T Richardson, TX 2002-2008

Developer, AT&T Long Distance Amdocs Billing Suite MPS/MAF and LightSpeed Enabler

•Managed billing system software releases by participating in requirements and design sessions and reviewing test cases for the usage processing applications Enabler Suite (Customer Management, Acquisition and Formatting, and Rater), XACCT, and Telegence MPS of Amdocs billing system.

•Delivered billing metrics for monthly VP dashboard, including goal anomaly and variance explanations.

•Delivered internal SOC audit for Enabler (A&F, Rater), Long Distance MPS and provide disaster recovery documentations.

•Implemented readiness for key business initiatives and migrations; tracked action items to resolution; and prepared and published key learning reports for issues.

•Developed workarounds for production issues, created scripts, produced ad hoc reports, researched and tracked system errors to resolution for Enabler Rater, EMS (Error Management System), MPS (guiding and rating), and other billing applications.

•Managed Amdocs Enabler (Guiding, CM, Rater), Long Distance MPS/MAF production code major and minor billing releases deployment and validation.

XAYSANA INTHATHIRATH, page2

SBC LD Richardson, TX 2000-2002

Senior Implementation Manager IT, Amdocs Suite MPS development

Amdocs Telegence Application MPS subsystem development/production support include: documenting system requirements; creating application designs; validating high level designs to ensure accuracy and completeness against business requirements and programming solutions; provided technical expertise to generate maintainable quality solutions; developing strategies to make ongoing improvements that support system flexibility and performance; and provided software version support on an on-call basis.

Development activities include application processing, data modeling, flowcharting coding, program debugging, unit testing, development of job flow and coordinating software development.

Development utilizing C, COBOL, UNIX, UNIX Shell scripting, SQL, PL/SQL, Oracle 9i, and Lotus Notes

Excelled in leading meetings, organizing conference calls, analyzing issues, performing root cause analysis and interfacing with multiple groups/organizations to solve problems.

EDUCATION:

University of Arkansas at Little Rock

Bachelor of Business Administration Management Information System (MIS)

Texas McCombs – University of Texas At Austin

Post Graduate Program in Cloud Computing

September 2021 - May 2022

TECHNICAL SKILLS:

Proficient in AWS Cloud Computing, MS Azure, GIT, Jenkins, ESRI ArcGIS Enterprise and ArcGIS Pro, Splunkcloud, NewRelic, SSO SiteMinder and Forgerock, Active Directory, Windows 2016 VM servers, Oracle 19c, Posgre DB, SQLdeveloper,IBM Tealeaf, Linux, Sun Solaris10, UNIX, API, Agile PG/PM Agile Development, Big Data, Software Define Network(SDN), IP Networking, Business Intelligence, Cyber Security fundamental, MySQL, C, C++, Java, HTML, XML, Weblogic10, AMDOCS Suite(Enabler, XACCT, EMS, MPS, MAF), TOAD, MS (Project, Word, Excel, PowerPoint, Access, Visio)

PROFESSIONAL AFFILIATIONS and AWARDS:

EXPRESS Institutionalization Certificate of Excellence

Bronze IT UP Professional Certification

Mobile First Bronze

LwD Virtual Management Summit

SRE-RM Program

API - API Bronze and Silver

Technology Transformation Badge 2016

Agile PG/PM: Agile Development

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