Customer Service Representative

Carmella Jordan

Cocoa, FL *****

**************@*****.***

+1-321-***-****

Diligent and detail-oriented Customer Service Coordinator with a commitment to providing exceptional service to customers and partners. Leveraging administrative skills and a proactive approach to ensure timely printing and mailing of correspondence and requests. Eager to contribute to a mission of empowering small businesses to thrive through efficient and reliable customer service. Work Experience

Patient Care Coordinator

Bright Now Dental - Melbourne, FL

March 2023 to January 2024

Checking patientsin and out of system

• Maintainfiling systems and payment collections

• Training staff and creating schedules

Conformal Coating Operator

Aerotek - FL

July 2023 to October 2023

• Prepping ofprinted circuit boardsfor conformal coating

• Assemblingand masking of PCBs

• Learned how to assist with soldering when needed Assmbler

Acara Solutions - Melbourne, FL

October 2022 to March 2023

• Performmechanical assemblyanddisassembly

• Testelectronic products

• Workfromdrawingsandengineeringspecifications

• Providetechnical support

Front Desk Receptionist

Medfast Urgent Care - Melbourne, FL

April 2022 to September 2022

Check in

Check out

Verify insurance

collect co-pays

Customer Service Representative

SOURCE-POINT mortgage - Melbourne, FL

March 2020 to June 2022

• Take incomingand outgoingcalls

• Collect payments

• Deal with customer complaints and inquiries

Customer Service Representative

Medical Data Systems, Inc (MDS) - Melbourne, FL

June 2019 to February 2020

• Take incoming and outgoing calls

• Collect paymentsfrom debt collectors

• Handleallcustomercomplaints and issues

Assembler/Production

Collins Aerospace - Melbourne, FL

March 2018 to February 2020

• Works with electrical components and wiring of variousassemblies

• Utilizesmall hand tools such as wrenchesandtorque wrenches

• Disassembles, modifies, reworks, refurbishes, reassembles, and tests units Education

HIGH SCHOOL DIPLOMA

ST. JAMES ACADEMY - Fort Pierce, FL

2011 to 2011

Skills

• Medical records

• Customer Service Customer Care Call Center CSR Customer Support Data Entry Microsoft Outlook

• Dental terminology

• Insurance Verification

• Medical Office Experience

• Office Management

• Organizational skills

• Computer skills

• Medical terminology

• Manufacturing

• Assembly

• Mechanical knowledge

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