Customer Service Office Assistant

Experience

Pacific Bay Christain School Pacifica, CA

Teacher 07/2020 - Present

Deliver engaging curriculum aligned with state standards. Manage classroom environment and student behavior. Administer assessments and provide feedback.

Tailor instruction to meet diverse student needs.

Communicate regularly with parents.

Collaborate with colleagues and participate in professional development. Provide academic and emotional support to students. Promote cultural competence and inclusivity.

Ensure student safety and well-being.

Analyze student data to inform instruction and decision-making. Volunteer for extracurricular activities and clubs. Behavior Support Partnership Orange, CA

Behavioral Therapist 10/2019 - 06/2020

Teaching special needs kids 1:1 doing ABA (Applied Behavioral Analysis) Communication skills

Motor skills

Cooperative play skills

Self-management

Social skills

Childcare orange County, CA

Childcare 01/2009 - 12/2019

Lovingly and conscientiously cared for children ages 7 months-14 years, part of the day and several days or weeks, 24/7. Assisted with all activities of daily living including diapering, food prep and feeding, bottling, play, tutoring older children planning and driving to activities

Serge, Nyankunde Democratic Republic, of Congo

Teacher, Private elementary and Youth Intern 09/2018 - 05/2019 Homeschool elementary curriculum to kindergarten and first grade student, 1:1, two students Coordinated youth events for high school students and young adults Taught English to locals

Biola University La Mirada, CA

Campus Safety Office Assistant 06/2016 - 05/2018 Received first Tier calls and walk-ins to the security office. Provided triage and outstanding customer service and support by managing routine needs, being responsive to emotional customers, and offering real solutions or directing to appropriate levels of management.

Prepared front office for daily tasks

Organized, prioritized and distributed electronic and paper mail. Managed electronic and paper security documents

Assisted Office Manager and support staff.

Biola University La Mirada, CA

Resident Advisor (RA) 08/2016 - 05/2017

Gathered Information : Set up questionnaires to get a feel for what they want to do as a floor or where they want to go. Resident Campus and Community Resource: location of certain offices, being aware of phone numbers and contacts to answer questions for housing, counseling,

Community Manager - enforced rules facilitated events, Facilitated positive and encouraging peers conversations toward relationship and character building Provided student counseling for conflict resolution Planned student resident programs.

Mekdes Yeeles

714-***-**** *************@*****.*** Pacifica, CA Biola University la mirada, CA

Facilities custodial staff 06/2015 - 09/2016

Cleaned offices and prepared dorms

Prepared set up for event

Sport Chalet Brea, CA

Sales Associate 06/2015 - 08/2015

Greeted customers,outstanding customer service, and answered questions Operated cash register

Directed customers to merchandise within the store Maintained a clean sales floor

Bread of Angel’s Homeless Program brea, CA

Volunteer 06/2010 - 08/2015

Fed the homeless breakfast and lunch for five hours weekly, serving as a waitress Set tables and chairs

Prepared food

Maintained Facilities by sweeping, mopping, dishwashing and general cleaning Athlete Orange, CA

Soccer Player 06/2007 - 08/2014

Played competitively for over seven years

Was an assistant coach over the span of three years 2014-2017 for a club team (AC Brea) and have been coaching at the school I am currently working for.

Skills

Reliable, skilled multitasker adept at problem-solving. Education

Biola University La Mirada, Ca

B.S in Psychology 05/2018

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