Leslie Anderson
Washington, DC *****
ad48uc@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Badging Clerk
Paragon Systems, Inc. - Washington, DC
September 2022 to May 2023
• Check identification and other personal information in the computer system and issue correct badge to guest so they may enter the building
• Assist with policy development in accordance with Federal regulations
• Input photographs and signatures into the database
• Create, maintain, and update existing and new items in database
• Perform minor administrative functions in support of Program functions Front Desk Concierge
NFC Amenity Management - Washington, DC
June 2017 to January 2018
Responsible for being the point of contact for guests who seek guidance and assistance
• Arrange special events, making reservations, and helping guests by giving information about different aspects of the hotel rules and points of interest close to the premises
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Distribute packages and metered mail
Front Desk Concierge
Northern Virginia Temporaries - Arlington, VA
February 2017 to June 2017
• Responsible for being the point of contact for guests who seek guidance and assistance
• Arrange special events, making reservations, and helping guests by giving information about different aspects of the hotel rules and points of interest close to the premises
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Distribute packages and metered mail
Office Operations and Constituent Relations Manager CIDQ - Non-Profit - Washington, DC
June 2004 to March 2016
• Served as a primary point of contact for office visitors, vendors and callers, ensuring professional reception in keeping with office protocol
• Monitored general "inquiries" email inbox and responded to emails within 24-hour standard
• Maintained in-depth knowledge of Council policies to provide callers with accurate, prompt responses to phone calls and emails
• Provided front-line expertise to senior management to offer ideas for process improvement, marketing opportunities and increased efficiencies
• Ensured common areas of office were neat and presented a professional image to visitors
• Wrote, reviewed and periodically updated internal procedures and trained staff to ensure consistency throughout office
• Managed day-to-day office operations including assisting director of finance with reconciliation
• Coordinated staff schedules and tracked leave requests, staff development and training
• Worked closely with credential-management vendor, assisting staff and customers with technical assistance and interfacing with vendors to ensure an intuitive online experience for users Management Support
• Managed the Executive Director's schedule, meetings and travel
• Provided programmatic and committee support by processing exam, certification, and document preparation
• Facilitated the workflow between staff, governance, and the Executive Director
• Administered Interior Design Examination when needed Client Services Representative/Coordinator
The Choice Inc - Washington, DC
August 2003 to June 2004
• Reviewed and screened resumes
• Interviewed and participated in the elimination process of potential employees
• Responsible for recruitment, placement, and quality of employees
• Responsible for courier services and certified mail
• Distributed payroll
• Triaged incoming calls
• Maintained a professional relationship with clients and employees Receptionist/Customer Service
Virginia Imports - Alexandria, VA
July 2001 to January 2003
• Triaged incoming calls
• Data entry
• Order status
• Pricing and stock status
• Assisted salespersons
• Breakage, spoilages, samples
• Prepared invoicing
• Ordered supplies
• Distributed mail
• Responsible for courier services and certified mail Education
High school or equivalent
Skills
• MS Office (3 years)
• Process Improvement
• Event Planning
• Recruiting
• Guest Services
• Interviewing
• Front Desk
• Administrative Experience
• Purchasing
• Personal Assistant Experience
• Customer service
• Microsoft Office
• Adobe Acrobat
• Office Management
• Windows
• Basic math
• Filing
• Driving
• Sales
• Customer support
• Customer support
• Driving
• Sales
• Microsoft Outlook
• Organizational skills
• Cash handling
• Leadership
• Communication skills
• English
• Computer skills
• Office 365 (3 years)
Assessments
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
MS Office Suite, Pearson Credential Manager, Clarus Credential Manager C-Cure 9000
MS 365