James K. Stephens

** ******** *****

Bear, DE ***01

mobile: 215-***-****

email: ad48u1@r.postjobfree.com

Summary of Qualifications

Technician Professional with over 15+ years of progressive and proven experience in specializing in training product installation, preventive maintenance, and on-site repair. A reputation for outstanding service to external customers and vendors. Proven abilities in managing multiple tasks according to priority and strong verbal and written communication skills. Adapts to both a team environment and an area where sound independent decision-making is required.

PROFESSIONAL EXPERIENCE

Alpha Source Group November 2022 - Present

Milwaukee, Wisconsin

Installing and de-installing imaging equipment, performing site inspections and/or interacting with customers and contractors as needed.

Completing scheduled preventive maintenance and unplanned maintenance and performing any required equipment upgrades.

Establishing and maintaining a high level of customer satisfaction through service excellence.

Ensuring accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.

Provide on-call service coverage on a rotating basis, as needed.

Key Accomplishments:

100 % success rate installing and deinstalling equipment at customer locations.

Accurate completion of records of all installations and deinstallations to remain in compliance.

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Velocity, Managed Services Company November 2021 – November 2022

Holland, OH

Service/install equipment at customer locations across the US.

Ensure the job site operates to Velocity and customer standards.

Effectively and professionally communicate and interact with internal and external customers.

Troubleshoot and diagnose managed devices.

Repair, maintain, and install telecommunications infrastructure.

Manage technicians to ensure they follow all established processes.

Always display professional presentation at customer sites.

Complete additional tasks as required.

Key Accomplishments:

100 % success rate installing equipment at customer locations.

Seamless troubleshooting and diagnosing managed devices.

Trained clients on installed equipment.

Customer Engineering Services, April 2008 – November 2021

Bear, DE

Electronic Associate Engineer

Works closely with and cultivates strong business relationships with customers.

Follow accepted maintenance procedures to resolve existing equipment problems.

Analyze and evaluate equipment performance.

Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity.

Conduct informal operator training as needed to improve machine performance.

Complete all required reporting procedures related to the maintenance and repair of equipment.

Responsible for preventive maintenance and performed impromptu repair for vendors.

Performed maintenance and service for various products including commercial and industrial printers and photo finishing equipment in retail and business environments in a timely manner.

Coordinate training for sales associates.

Administrative support to assist clients.

Key Accomplishments:

Successfully lead operator training that improved machine performance.

Coordinated preventive maintenance procedures with vendors to enhance productivity.

Provided high level administrative support to assist clients.

Sterling Diagnostics Imaging, Incorporated Dec 1996 - April 2008

Newark, DE

Electronic Associate Engineer

Assisted with design and testing equipment.

Trouble shoot analog and digital circuit boards.

Aided testing fixtures to ensure accuracy.

Worked with OEM board vendors.

Provided support for service test equipment.

Key Accomplishments:

Seamless troubleshooting and support for service test equipment.

Assisted Engineers with design and testing equipment.

EDUCATION

United States Air Force: Associate degree, Aerospace

Aerospace Engineering, United States Air Force Academy

Lyons Technical Institute, Philadelphia, PA

Associate degree, Electronics,

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