Kuala Lumpur Senior Technical

Zuhairil Bin Saleh (Hairi)

IC Number: 810***-**-****

Address: No. 27, Jalan 18/108, Taman Salak Jaya, Salak Selatan, 57100 Kuala Lumpur.

Marital Status: Married

Religion: Islam

Current Salary: RM 8772

Expected Salary: RM 9,500 negotiable

Noticed Period: 1 week

Mobile Number: 012- 3748369

Email : ********.*****@*****.***

LinkIn ID : https://www.linkedin.com/in/hairi-saleh-a67a6249

Employment

Cigna Healthcare International Sdn Bhd Kuala Lumpur, Malaysia

Senior Technical Voice Support August 2021 – Nov 2023

Basic Salary – RM8772

Primary Responsibilities. Provide incident support for Avaya Telecom products, including CMS,Avaya Agent for Deskptop/Laptop, IVR/SBS/Avaya Infrastructure, Opentext Qfiniti, Avaya Workforce (Recording) and other voice applications.

Maintain system availability using tools like ServiceNow, Avaya Site Administration and other voice monitoring tools.

Participate in major incident management calls during P1/P2 incidents and effectively communicate issues.

Quickly engaged with internet service providers and vendors through portals or direct communication.

Collaborate with the entire infrastructure and application teams to identify and resolved issues.

Prepare trend analysis reports of critical device failures and drive resolution plans.

Adapt to a fast-paced environment and stay updated with new technologies.

Create and update process documents and knowledgebase articles.

Train end-users and team members on voice concepts, technology updates and new skills.

Drive efficient incident resolution and management of voice infrastructure issues by direct collaboration with users and business partners.

Participate in interlock calls with the product team to collaborate on automation and other initiatives.

HSBC Bank Malaysia Berhad.

Senior Infra Telecoms Engineer April 2020 – May 2021

Basic Salary – RM7500

Responsibilities:

Ensure all Telecoms services are provisioned to internal customers with the

highest availability and quality

Provide and support Telecommunications services under the various Telecoms

domains to HSBC and other local entities located in Malaysia.

Comply with guidelines in the IT FIM

Ensure group technology superstacks are implemented.

To keep all Telecoms hardware and software up to date with the latest group certified version.

Delivery and support. Specialised knowledge in more technical domains in Telecommunication Services and delivery of service within our team.

Coordinate the implementation of Telecoms projects and also participate in projects requiring delivery Telecoms services such as WAN/LAN Network, IP Telephony, Video Conferencing using Cisco equipment.

Equipment use : 6 x C9300-48U-A - Cisco Catalyst 9300 48-port UPOE

: AIR-AP3802I-K-K9 - Cisco Aironet 3802i Access Point

: C9200L-48P-4G-E - Cisco Switch Catalyst 9200

: C9200L-24P-4G-E - Cisco Switch Catalyst 9200

: Cisco Catalyst 3750 v2 series.

Involved in Project Migration replacement SWITCH at HSBC branches with Vendor.

Involved in Implemention Data Centre new COLO for HSBC Bank.

: structured cabling, network design, racks selection

: Racks layout,cable basket,trunking,lighting sensor and IP camera

: DC cabling setup, power consumption equipment in rack.

Involved in project DWDM design and Implemention.

: Dealing with Telco (TM and Time) about fiber and routing.

: Infra for Telco (HSBC TRX)

: Dealing with Telco (TM and Time) about installation DWDM

equipment (CIENA), patching and others.

Perform installation of ICT devices (Network Switch, Servers, IP Telephony, Wireless LAN Access Point & Access Control System) at site.

Perform BAU task (network / Voice) within banking end customer / Internal team.

-Monitor SIP trunk for voice Banking.

* Use CUCM (Cisco Unified), URM (Unified Resourced Manager and

UAD (Unified Agent Desktop)

* Configure voice recording via Verint system.

-Doing Health Check for Backbone network HSBC Malaysia

-Follow up case Link down, latency, interminttent with Services Provider. And also Phone issue ( Cisco Jabber / Cisco Hard Phone)

-Ticket assignment thru ServicesNow and CA Services Desk.

-Use HPNA (network compliance manager) – All Devices Network for banking.

-Use QIP system for IP address scheme, IP assignment and others.

-Use Sevone for monitor draph utilization / bandwidth for network banking and branch.

Petronas ICT Sdn Bhd.

Senior Network Infra implementation engineer April 2019 – Feb 2020.

Basic Salary – RM7000

Responsibilities:

• Perform site survey that includes inspection of power cable, horizontal cabling and site

readiness.

• Perform installation of ICT devices (Network Switch, Servers, IP Telephony, Wireless

LAN Access Point & Access Control System) at site.

• Perform Factory Acceptance Test (FAT), Site Acceptance Test (SAT) integration Site

Acceptance Test (iSAT) for ICT devices.

• Perform advance configuration for ICT devices such as Network Switch, IP Telephony

and Wireless LAN Access Point (WLAN AP) & Access Control System.

• Perform troubleshooting, testing & commissioning of ICT related devices (Wireless

LAN, IP Telephony & Access Control System)

•Experience with project design environment, deployment and support Cisco, Aruba

Equipment, Johnson Controls & KABA

•Familiar with PETRONAS Group ICT Standard (GITAS) Network Architecture

Telstra Global (M) Sdn Bhd. July 2016 to Feb 2019

Network Technical Specialist (Level 2/3)

Basic Salary RM6140

Responsibilities:

To proactively manage and monitor network performance on customers network round the clock (7x24) to meet customers' SLA

To systematically analyze and diagnose network faults

Conduct root cause analysis on network fault

Troubleshoot layer 1, layer 2, and basic troubleshooting of layer 3

Troubleshooting basic Transmision level 1 and escalate to Transmision NOC for further checking.

Check WAN interface alarm, port alarm, logs etc

Troubleshooting and testing with Internet Service Provider

-ISP Telco > China Telecom, Singtel, TelkomTelstra, Vodofone, Japan Telecom, Chung Hwa Telecom and others.

To provide technical lead on customer related issues, form plan and ensure execution

To articulate well with customer's technical and management staff on network issues (Eg: Fault reporting; follow up status and escalation)

Manage customer router for various type of services such as MetroEthernet, IP transit, MPLS, ADSL, IPSEC, Transmision (CIENA) etc.

Dealing with various type of fault ticketing system (ServicesNow).

Provide DNS zone file modification/update services and make sure it is up to date

Troubleshoot email issue including email client and server logs checking

Understanding of Network operations ( LAN/WAN) with experience with other common IP & technologies : HTTP /HTTPS/FTP/ Telnet/SSH & NNTP- ADSL/ IPVPN/ Ethernet

Common customer reported issue is : Latency, line totally down, Interminttent issue, throughput, packetloss, Bandwidth issue and others.

Activate on site repair with recommendation or trigger replacement in the event of genuine hardware failure by working with Local Loop provider, hardware vendor and NOC team

Working experience in troubleshooting & configuration of CISCO and JUNIPER hardware.

-Do troubleshooting network routing issue like BGP, EIGRP, OSPF

-Do troubleshooting with ISP telecom like provide loop to hardware, monitor error and results testing (Iperf Test, RFC 2544 / 6349 test and BERT Test).

-Configuration QoS as per requested customer.

-Perform failover test with Telecoms operator and user.

Mostly Telstra customer like – google, yahoo and international company

YTL Communication Sdn Bhd Sept 2012 to July 2016

Senior NOC WFM Engineer (Team Lead)

Basic Salary RM3500

Responsibilities:

Perform to assigned Troubleshooting Tickets (TT) to Field Operation and preparing full report on works progress based on the TT details

Ensure that the reporting on all faults is completed correctly and in a timely manner

Monitoring and repairing Wi-Max networks system at PNOC (Command Center)

Perform and process troubleshooting ticket in system using Remedy

Assists Field Operation troubleshooting at Base station site through phone call and monitoring alarm via software system at network command center

Coordinate and assign Field Operation to perform tasks to the base station location

Assign Field Operation to perform network field test

Prepare new update for troubleshooting progress in Wi-Fi Network System environment

Cover all responsibilities considered normal and all tasks or functions that may assigned from time to time

Supervise NOC staff department to ensure tasks received to NOC department will be delegated accordingly

Manage staff belong our responsible on duty

Troubleshooting IDU and RFU and Escalate to FO(Field Operation) to check equipment

Generate report from the system and analyze data from all TT

System ticketing CMSS, Monitoring RAS through SAMSUNG WSM, Monitoring Link through Polyview

SOLSIS (M) Sdn Bhd October 2011 to August 2012

Executive NOC Engineer

Basic Salary RM2700

Responsibilities:

Monitor customer network (IPVPN, Metro-E)

Provided technical resolved thru phone and E-Mail

Monitor / feedback E-Mail from customer and internal

Troubleshooting network (LAN/WAN), router and switches including CISCO, Juniper, 3 Com and HPN

Provided reporting for customer and internal

Monitor customer Bandwidth Management through PRTG Network traffic tools

Analyze traffic performance user and inform via email.

Checking all customer Backup Line (IPVPN, ADSL, SDSL, ISDN)

Analyze daily and monthly reports for internal and customer

Attend meeting with customer and TM (Telekom Malaysia) to support Network Operation

Telekom Malaysia (TM) Berhad March 2003 to Oct 2011

Senior Team Leader NOC

Basic Salary RM2300

Responsibilities:

Troubleshooting networking with customer

Monitoring system network customer

Handle reporting requested by customer (.Net /Intranet)

Handle customer call and resolved problem via chat

Monitoring system offices eg HP Service Desk, HP OpenView

Handle staff Technical Assistant (TA) within shift

Academic Background

University Putra Malaysia

Diploma (2000) - CGPA: 2.5

Computer Science

SM Teknik Shah Alam

SPM (1998) – Aggregate: Grade 2

Mechanical Engineering

Certificates

Customer Services Skill and Call Coaching (Train Pro Academy (M) Sdn Bhd.)

CISCO Certified Network Associate (MIS (M) Sdn Bhd.)

Network Security Advance (APTECH.Global Learning Solution)

Broadband Technologies Network (ArcNet Tranning & Development)

Wimax (Sepakat Computer Consultant)

Network Security (Sepakat Computer Consultant)

Next Generation Network (ArcNet Tranning & Development)

ITIL Foundation Certificate in IT Service Management

Skills

System Operations: Window 97, 98, 2000, ME, DOS Operating, AS 400, Linux

Networking:

Router: CISCO, ATI, Aztech, Juniper, 3 Com, HPN

Troubleshooting: Wireless, ADSL and AZTECH,VSAT

Basic Firewall: Cequrux, Clavister, SG and NetAsq

Tools/ systems: DNS, PRTG, EXINDA

Knowledge in load balancers

Basic knowledge in VNC

Telco knowledge: WIMAX, 3G, 4G and LTE

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