Support Specialist Cyber Security

BENJAMIN PEEBLES

Navarre, FL *****

850-***-**** - ***************@*******.***

PROFESSIONAL SUMMARY

Cyber Security SOC analyst graduate with over 760 class room hours of Vulnerability scanning, Penetration Testing and Threat Assessments through Virtual Machines. DoD 8570 IAT Level II certified with SEC Clearance.

SKILLS

Conduct incident and event

investigation and complete data

analysis reporting

5+ years working within Information

technology roles, including procuring,

provisioning, installing software on

computers.

Install, troubleshoot, and support

software and hardware of all kinds, as

well as other network associated

peripherals necessary to support

business clients.

Detect, assess, and report network

vulnerabilities to manage system

configurations.

Maintain awareness of cyber laws,

regulations, safety, trends, threats, and

vulnerabilities

Troubleshoot operational systems and

collaborate with other organizational

entities responsible for enterprise

systems support.

Recommend technological

upgrades/modifications to Information

Systems Security architecture.

Worked with Microsoft Hyper V, and

Azure Cloud Storage

Implemented best practices for

mitigating vulnerabilities on a

network.

Translated technical end-user

problems into clear and actionable

resolutions.

WORK HISTORY

03/2024 to Current Tier 2 Technical Support Specialist Nationwide IT Services – Pensacola, FL

Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.

Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.

Assessed technical complexity of tickets to escalate to Tier 3 team. Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational. Managed Active Directory Organizational Unit, adding deleting users, giving permissions, adding and deleting workstations.

Managed Lenel door access control system

10/2019 to 03/2024 Vehicle Maintenance Tech Support Supervisor United States Air Force, USAF – Hulrburt Field, Florida Oversaw computer program, including recommending, procuring and configuring computers and peripherals.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Deploy, configure and upgrade network software, such as enterprise antivirus or diagnostics programs.

Kept inventoried logs of equipment issued, conducted audits to ensure compliance and regulation.

Install, troubleshoot, and support software and hardware of all kinds, as well as other network associated peripherals necessary to support business clients. 10/2023 to 02/2024 SOC Analyst Trainee

SkillStorm – Remote Online School

Pen Tested multiple simulated networks utilizing Nessus, Nmap and Metasploit Developed project to backdoor attack an FTP server utilizing Metasploit Vulnerability scanned multiple simulated networks with Nessus and NMAP Compiled payloads on Metasploit to Ddos attack simulated networks Utilized Burp suite to evaluate simulated malware. 02/2004 to 10/2019 Vehicle Maintenance

United States Air Force – Hurlburt Field, Florida

20 years' experience following, leading, and managing industrial work center policies

Led 30+ people on technical tasks including vehicle computer diagnostics Managed $750 thousand dollar annual budget and over saw five Government Purchase Card holders

Developed spreadsheets and bullet points for leaderships oversight into daily activities

EDUCATION

Expected in 01/2027 Bachelor of Science: Cyber Security Western Governors University - Salt Lake City, UT

11/2023 CompTIA Security + Certified

Skill Storm

11/2023 Google IT Support Professional Certificate Google

11/2023 IBM Cybersecurity Analyst Professional Certificate IBM

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