Customer Service Support Specialist
Resume:
Candra Johnson
Customer Support Specialist
Dallas, TX 75287
******.***********@*****.***
More than 12 years successful experience in Customer & Member Services, Warehouse Logistics. 8+ Years’ Experience Recognized strengths in account maintenance, problem-solving and trouble-shooting along with staff support & Posse solid computer skills. 2+ Years experience working with Training & Development for New Hire Onboarding. Excellent working knowledge using both Windows, Mac & Google OS systems, MS Offices. Ability to train, motivate & supervise employees. A Team Player acknowledged as “Total Quality Customer Service Professional. Maintain Great Customer Service skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Walmart mail order pharmacy - Carrollton, TX
February 2023 to Present
• Assisting new patients with converting their profiles with up to date information to get prescription by mail.
• Making sure patient accounts are up to date with medication, insurance, applicable coupons for processing.
• Handling current medication regimens, known allergies and medical condition.
• Keeping patients up to date with medications viable to everyday life to insure they are able to stick with their routine.
• Staying up to date with current prescriber information, location and new scripts. Health Consumer Service Representative
Health Equity - Draper, UT
November 2021 to April 2022
· Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
· Greeting customers in a friendly, professional manner using the suggested script.
· Answering telephonic and e-mail inquiries in a timely manner.
· Deferring queries to your line manager if you are unable to answer them.
· Furnishing members and health care practitioners with details regarding members' benefits.
· Granting pre-authorizations for medical treatment, if covered.
· Advising members of outstanding co-payments.
· Providing extant and prospective members with the details of network providers.
· Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
· Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Charge Off Recovery Specialist
Bank of America - Irving, TX
January 2021 to June 2021
· Manage multiple delinquent accounts for debt collection efforts.
· Keep track of assigned accounts to identify outstanding debts.
· Plan a course of action to recover outstanding payments.
· Negotiate payoff deadlines or payment plans.
· Handle questions or complaints.
· Investigate and resolve discrepancies in payments or accounts. Online Chat Specialist
T-Mobile - Richardson, TX
October 2018 to July 2020
· Handling customer queries on Web Chat, E-mails and Social Media
· Educate current and potential customers with product and service information
· Maintain accurate customer records
· Identify and escalate priority issues to the Team Leader and Ops Team
· Actively participate in team meetings
· Handle all queries in a polite, professional manner
· Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
· Educate customers on services and processes
· Escalate any issues to the Team Leader
· Achieve agreed KPIs and Objectives
· Adhere strictly to shift schedules
· Adhere to laid down internal policies, procedures and processes
· Work collaboratively with the team
Member Service Representative
Santander Consumer - Mesa, AZ
September 2016 to October 2018
· Assist the teller line with tellering functions
· Guide members applying for loans, and lines of credit
· Recommend and council members on KCU solutions that align with their needs
· Process loan applications for consumer lending products, Home Equity, and Mortgage loans
· Strengthen market position by locating, developing, and closing business relationships
· Enhance member experience and loyalty through relationship building
· Aid members with deposits, withdrawals, new accounts, and their financial needs
· Suggest products and services to meet members' lifestyle needs
· Walk members through how to use our self-service platforms
· Forge meaningful relationships with members and innovate quality service Education
High school diploma
Skills
• Live Chat (3 years)
• Account Management (2 years)
• Supervising Experience (1 year)
• Case Management (5 years)
• Logistics (1 year)
• Employee Orientation (2 years)
• Customer service (10+ years)
Languages
• English - Expert
Contact this candidate