Client Service Shift Leader

JULIANNE

LATHAN

**********@*****.***

864-***-****

Anderson, SC 29625

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. PROFESSIONAL SUMMARY

Arbys Resturant - Shift Leader

Pearman Dairy Road Anderson • 05/2018 - 10/2022

WORK HISTORY

Trained new employees and delegated daily tasks and responsibilities.

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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

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SKILLS

• Client Service

• Cash Handling

• Team Leadership

• Role Modeling

• Issue Resolution

• Sandwich Artistry

Policy and Procedure

Enforcement

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• Team Motivation

Performance Tracking and

Evaluations

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• Strategic Planning

• Interpersonal Relations

• Task Monitoring

• Inventory Counts

Verbal and Written

Communication

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• Complaint Resolution

• Outcomes Tracking

• Loss Prevention Strategies

• Report Exceptions

• Job Assignments

• Shift Scheduling

• Suggestive Selling

• Large Bill Drops

• Conflict Resolution

• Cash Sales Counts

• Surface Work

• Guest Inquiries

• Task Delegation

• Scheduling and Coordinating

• Employee Support

• Leadership

The Family Foundation School

EDUCATION

Hancock, NY • 06/1996

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