MARK GLADDEN

Huntsville, Alabama · 256-***-****

ad48rk@r.postjobfree.com

Computer Science graduate and former engineer with an Active Secret clearance, looking to find a position as a Software Test Engineer or possibly pivot into Project Management.

EXPERIENCE

NOVEMBER 2022 – DECEMBER 2022

JUNIOR PROJECT MANAGER, stutts CORp.

Managed project schedules and communicated project status to stakeholders.

Assisted in the preparation of submittals, change orders, project schedules, invoicing, and other documents

Visited federal sites to track the progress of current projects

Directed projects with a team full of employees

MARCH 2022 – AUGUST 2022

PROJECT ASSISTANT & IT ASSET MANAGER, signalink

Carried out tasks assigned by Project Manager

Wrote company policies and procedures for employees to follow and refer to

Performed quarterly audits and reports of government inventory

Organized project data

Provided equipment/tools for engineers to use for their projects

Provided input on project status reports

Maintained quality records to ensure quality processes were performed

Responsible for Fleet Configuration Management

FEBRUARY 2020 – MARCH 2022

SOFTWARE TEST ENGINEER, signalink

Developed test plans to evaluate standards conformance

Design and implement system architechures to facilitate conduct of Tactical Data Link (TDL) tests

Execute TDL test procedures and collect data

Perform real time and post-test analysis or recorded data

Document results of test in reports and maintain records of trouble reports

Evaluate changes to TDL standards for applicability to supported systems and provide implementation recommendations

JANUARY 2019 – NOVEMBER 2019

MANAGED IT SERVICES ENGINEER, simple helix

Troubleshot various customer windows, software, and internet/networking issues by remote desktop (ManageEngine) or traveling onsite

Tracked issues via ticketing system called Zammad

Created Virtual Machines through VMWare & Proxmox

Used Windows Server to store/create user accounts and important files from clients

Deployed Wireless AP’s at customer sites

Created user domain/email accounts for employees of managed customers/companies

Delivered and set up new computers/laptops at customer sites

DECEMBER 2017 – AUGUST 2018

NETWORK OPERATIONAL CENTER SUPPORT & VIDEO AUDITOR, arrowsight

Configured & installed software/servers on IP cameras for the largest meat suppliers across the nation

Monitored, communicated, and assisted onsite IT teams with networking & video related issues

Maintained & monitored network servers

Tracked status of video/network issues via Salesforce

Audited various video footage to ensure safety & quality production

JULY 2017 – SEPTEMBER 2017

IT/SYSTEMS TECHNICIAN, ignite

Distributed laptops for students

Reset passwords for teachers & students

Installed/Updated software on students and teachers’ devices when needed

Troubleshot any software & network issues teachers and students faced while using their devices

JUNE 2013 – AUGUST 2013

WEB DEVELOPER SUMMER INTERNSHIP, los alamos national laboratory

Developed the first mobile version of the Las Alamos National Laboratory Website

Daily back-up of files on division servers

Daily monitored 3-4 lobby display screens & fixed any problems involving timing, coding, and/or transition of information being displayed on the slideshows

Created IP addresses and configured new cameras to replace division laboratory cameras

EDUCATION

SPRING 2015

COMPUTER SCIENCE, alabama a&m university

SPRING 2009

COMPUTER INFORMATION SYSTEMS, j f drake state technical college

SKILLS

Extensive knowledge in Microsoft Office (Word, PowerPoint, Project, Excel, Access)

Basic knowledge in programming languages (HTML, C++, Visual Basic, Java)

Knowledge in installing various software

Ability to effectively communicate verbally and written

Experience in customer service

Fleet Configuration Management

ACTIVITIES

Computer Science Club member

Contact this candidate