JESSICA JONES

**** *********, *******, ** ***** · 901-***-****

ad48pn@r.postjobfree.com

I am seeking employment with a company where I can use my talents, skills, education, and experience to help the company grow by meeting and surpassing goals for the greater good of the company. I am hardworking, dependable, and quick learner. I have leadership qualities with the ability to also be take orders. Attracting and holding conversation with new people come easy to me and overall, I have the capacity to be placed in any environment and come out successful.

EXPERIENCE

01/01/2023- PRESENT

COLLECTOR WFH, (HCA PARALLON)

Working insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner

Review EOB’s, remits and payer correspondence in the course of performing acct follow-up and escalate any identified issues to the appropriate area for review and response to expedite claims resolution

Maintain compliance with pool completion requirements

Maintain required productivity and QA standards

Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims

09/28/2021-01/01/2023

CUSTOMER ADVISOR WFH, (HCA PARALLON) Handling customer service inquiries from members, providers, physicians and internal and external clients related to billing matters. Work to research and resolve problems in a timely manner Taking payment in the form of checks and or debt/credit cards.

03/29/2021- 09/28/2021

CUSTOMER SERVICE REP, ADECCO (CIOX HEALTH)

Processing all release of information (ROI) specifically medical records request in a timely and efficient manner ensuring accuracy

Providing customers with the highest quality product and customer services.

09/28/2020- 03/15/2021

PCA, ACCREDO (CIGNA)

Handling customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits

Work to research and resolve problems in a timely manner

Assist members in understanding and maximizing the use their pharmacy distribution program

05/27/2019- 09/2/2020

MOBILE EXPERT, T-MOBILE(VERGE)

Side-by-side selling to find personalized solutions and service plans that keep customers connected to the people and lifestyle they love

Guiding customers through their purchasing experience

Approaching service and sales needs with patience, honesty, and empathy

04/01/2018 – 03/11/2019

SECURITY GUARD, ALLIED UNIVERSAL

Monitoring and securing property. Logging drivers and trailers into computer system

09/01/2017 – 02/11/2018

ASSOCIATE, THE UPS STORE

Providing mailbox services, customer services, receiving and shipping packages, operating software, and opening and closing pos system

01/01/2017 – 07/15/2017

ASSISTANT MANAGER, FOOTLOCKER

Coaching and motivating team, customer services, being knowledgeable of products and trends

10/01/2016 – 01/01/2017

SALES ASSOCIATE, FOOTACTION

Customer services, maintain awareness of all product knowledge and trends, and contributing to a positive and inclusive work environment

08/01/2014 – 06/01/2016

SALES ASSOCIATE, FOSSIL

Customer services, maintain in-stock and presentable condition assigned areas, and remaining knowledgeable on products offered

EDUCATION

MAY 2019

BACHELOR’S DEGREE IN POLITICAL SCIENCE AND A MINOR IN AFRICAN AMERICAN

STUDIES FROM THE UNIVERSITY OF MEMPHIS

REFERENCE

•LARISSA JAMES FELLOW CLASSMATE 901-***-****

•BRIAN WORD FORMER STORE MANAGER 901-***-****

•CORETTA JOHNSON FORMER LEAD 662-***-****

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