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Customer Service Retail Sales

Location:
Ibadan, Ogun, Nigeria
Posted:
April 24, 2024

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Resume:

Idowu, Samuel Oluwatoba

Ibadan, Oyo state 080******** ad48nu@r.postjobfree.com

PROFESSIONAL SUMMARY

Effective merchandiser and retail professional with 10+ years of experience. Skilled in retail operations management, store dislay design and setup. Seeking to raise sales for any organisation I found myself. At FoodCo Nigeria Limited, I created 20+ planograms for retail displays, exceeding sales target by 15% per year. Drove successful merchandising activities for 12 retail stores.

KEY COMPETENCIES

Product Positioning

Store display design and setup

Visual Merchandising

Passion for Selling

Communication

Customer service

MY EXPERIENCE

Merchandising Manager

FoodCo Nigeria Limited (Retail Chain)

September, 2017 - Till date – (NG)

Overseeing the planning and implementation of merchandising strategies

Creating eye-catching store layouts that showcase the brand and aesthetic of the company

Negotiating the costs of inventory for multiple stores

Tracking inventory movement and systematically introducing promotions, sales, price changes etc

Identifying trends and monitoring supply and demand

Collaborating with the marketing department to brainstorm new projects, campaigns, and business ideas.

Prepare training and job orientation programs for all new employees

Monitor and apply various merchandising methods and ensure increase in productivity

Any other duty as assigned by management

Retail Sales Supervisor

FoodCo Nigeria Limited (Retail Chain)

July, 2014 – September 2017 - (NG)

Managed retail staff, among which include people working on the floor, and the cashiers

Made sure pricing is correct

Worked on store display

Worked with the branch manager to recruit, coach, discipline and train employees

Evaluated self-on-the-job performance, as well as other staff

Identified market trends that appeal to customers

Ensured products are clean and ready to be displayed

Maintained inventory and ensured items are stocked

Motivated staff to sell, maintained store and communicated with team

Operated as front line manager on implementing store functions through staff members

Retail Sales Assistant

FoodCo Nigeria Limited (Retail Chain)

May, 2011 – July, 2014 - (NG)

Greeted customers who entered the store

Involved in stock control and management

Assisted shoppers to find the goods and products they are looking for.

Stocked shelves with merchandise

Answered queries from custumers

Reported discrepancies and problems to the supervisor

Gave advice and guidance on product selection to customers

Worked with established guidelines, particularly with brands

Received and stored the delivery of large amount of stock

Ensured high levels of customer satisfaction through excellent sales delivery

Stayed up to date with merchandise, especially new products

Bank Teller

Intercontinental Bank PLC

September, 2009 - April, 2011 - (NG)

Aissted customers with processing transactions, such as deposits, withdrawal, or payments, resolved compaints or account discrepancies, and answering questions

Informed customers about bank products and services

Tracked, recorded, reported and stored information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete

Maintained and balanced cash drawers and reconciling discrepancies

Handled currency, transactions, and confidential information in a responsible manner

Followed all bank financial and security regulations and procedures

TRAINING PROGRAMMES AND SEMINARS ATTENDED

2014-Customer management - Master Retailing S/Africa

2014-Visual Merchandising - Master Retailing S/Africa

2014-Category Management - Don Quester Consulting, Lagos

2016-Core Concept of the Retail Industry - Master Retailing S/Africa

2017-Visual Merchandising - Master Retailing S/Africa

2017-Factors affecting retail bottom line - Artem, S/Africa

MY EDUCATION

National Diploma in Agricultural Technology

The Polytechnic Ibadan, Oyo state

September, 2007 - July, 2009 - (NG)

SOFTWARE PROFICIENCY

Microsoft word (MS Word), Microsoft PowerPoint, Microsoft Excel, and ICG(Retail softwares) etc

REFEREES

Available on request.



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