Customer Service Front Desk
Resume:
Jennifer Spencer
Kalispell Montana
****************@*****.***
In this resume you will find extensive customer service experience with a focus in hospitality Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Auditor
Kandahar Lodge - Whitefish, MT
May 2023 to February 2024
I check people in and out of hotel rooms and provide customer service when needed. I also preform the nightly audit which is balancing the book for the hotel for the day. I answer phones and make reservations also.
Night Auditor
Aimbridge Hospitality - Kalispell, MT
June 2022 to November 2022
I would go over daily transaction logs and balance and reconcile difference's in balances . As well at check people in and out of hotel rooms, process payments, answer phones, book reservations Customer Service Supervisor/Cashier
TJ Maxx - Kalispell, MT
May 2022 to June 2022
I would over see the front end of the tjmaxx store make sure employees were following paper customer service policy's and procedures.
Front Desk Supervisor
Hilton Garden Inn Hotel - Kalispell, MT
October 2020 to February 2022
I would oversee the daily operations of the front desk. I did employee schedules. Interviews, training. I also worked the front desk it's self putting in reservations, settling accounts, checking people out processing payments. Billing for banquets and events. Along with a multitude of administrative tasks as well. Front Desk Agent/Night Auditor
The timbers by travel lodge - Bigfork, MT
June 2020 to October 2020
I would go over daily transaction logs and balance and reconcile difference's in balances . As well at check people in and out of hotel rooms, process payments, answer phones, book reservations Retail Merchandiser
Jyve Corporation - Bozeman, MT
September 2017 to April 2019
I would unload and stock products for kehe all natural grocers at Albertsons and Safeway stores Education
Associate's in Counseling
Flathead Valley Community College - Kalispell, MT
April 2022 to Present
GED
Flathead Valley Community College - Kalispell, MT
September 2001 to April 2002
Skills
• Front Desk
• Interviewing
• Night Audit
• Guest Services
• Cash Handling
• Office Management
• Microsoft Outlook
• Multi-line Phone Systems
• Accounts Receivable
• Event Planning
• Management
• Bookkeeping
• Microsoft Office
• Conflict Management
• Financial Report Writing
• Supervising Experience
• Microsoft Powerpoint
• Serving
• Filing
• Hotel management
• Hospitality management
• Hospitality
• Hotel experience
• Merchandising (5 years)
• Customer service
• Hospitality
• Hotel experience
• Telemarketing
• Property management
• Sales
• Guest services
• Supervising experience
• Retail sales
• Cash handling
• Conflict management
• Accounting software
• Banking
• Accounts receivable
• Bookkeeping
• Windows
• Cash register
• Front desk
• Presentation skills
• Project management
• QuickBooks
• Restaurant experience
• Office management
• Serving
• Interviewing
• Merchandising
• Adobe Photoshop
• Human resources
• Communication skills
• Leadership
• Accounts payable
• Planograms
• Business development
• Security
• Office experience
• Typing
• Administrative experience
• Phone etiquette
• Computer skills
• Organizational skills
• Microsoft Outlook
• Accounting
• Hotel management
• Profit & loss
• Budgeting
• Revenue management
Certifications and Licenses
CPR Certification
Assessments
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
General manager (hospitality) — Proficient
May 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Restaurant manager — Proficient
May 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Learning agility — Proficient
May 2022
Learning and applying new information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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