Merna Asmar

**** ********* *****, ******** *******, MI 48310

586-***-****. ad48ew@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven and empathetic individual with years of experience providing administrative support. Detail-oriented, excellent communication skills with a focus on meeting patient needs as well as peers’ improvement and development, seeking a position to further my skills and experience. Experienced in arranging benefits and services with health personnel, maintaining internal databases and information management, and collecting and arranging medical records. Studying for dental hygienist.

EDUCATION

High School Diploma: High school June 2015

Warren Mott High School Warren, Michigan

SKILLS

Bilingual (Arabic/Chaldean & English)

Proficient in Microsoft Excel, PowerPoint, and Word Document

Strong organizations skills

Delegation Communication

Social Perceptiveness

PROFESSIONAL EXPERIENCE

Customer service representative August 2019 to current Henry Ford OptimEyes Sterling Heights, Michigan

Accountable for handling various outgoing and incoming calls to service multiple agencies.

Scheduling appointments, verifying insurance information, and preserving database.

Always thinking of ways to enhance and improve workflow.

Communicates with a variety of offices and branches within the company.

Costumer service Feb 2016- present

Walgreens Sterling Heights, MI

Answer telephones and give information to callers or transfer calls to

appropriate individuals.

Examine products to verify conformance to quality standards.

Remove products, machine attachments, and waste material from machines.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Assist customers by providing information and resolving their complaints.

Answer customers' questions, and provide information on procedures or

policies.