AMANDA MCCRUM

ad48dh@r.postjobfree.com (***)***- 9726

Strong Leadership Skills

Approachable, Adaptable, & Exceptional

Customer Service

Sociable & Positive Attitude

Able to work in a Fast-Paced Environment

Strong Understanding of De-Escalation Tactics

Bi-Lingual in English and Spanish

Excellent Communication Skills

Ability to communicate and develop interpersonal relationships with diverse backgrounds

Compassionate, Dedicated, Fast-Learner

Strong Work Ethics & Detail-Oriented

EDUCATION

Flight Attendant Prep Academy Scottsdale, AZ December 2023 Certificate of Completion

Unity Environmental University Gloucester, ME October 2023 Bachelor of Marine Biology

Desert Edge High School Goodyear, AZ May 2022

High School Diploma

PROFESSIONAL EXPERIENCE

Zoyo Froyo (Chase Field/ Diamondbacks) Phoenix, AZ 2022 - 2023 Cashier/Customer Service

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing and totaling customer s purchase

Processes return transactions.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Verifies credit acceptance by reviewing and recording driver s license number; and operating credit card authorization systems.

Balances cash drawer by counting cash at beginning and end of work shift.

Provides pricing information by answering questions.

Maintains checkout operations by following policies and procedures and reporting needed changes.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed AMANDA MCCRUM

ad48dh@r.postjobfree.com (623)521- 9726

Hello Handmade Market Phoenix, AZ July 2021 – Nov 2021 Lead Gift Shop Attendant

x Provided Exceptional Customer Service serving guests who walked into the Gift Shop x Assist customers in transactions

x Helping provide knowledge to customers about products and park services x Lead team in training and provide assistance throughout shift x Manage cash register and responsible for counting register drawers x Interact with people from diverse backgrounds and cultures x Develop interpersonal relationships with guests, co-workers, and upper management ACCOLADES/ACHIEVEMENTS

Bi-Lingual – English and Spanish

Varsity Volleyball- 2019-2022

Honors in Sports Medicine - 2019- 2022

Honors in AVID - 2020-2022

Volunteer work for Early HeadStart

DIVERSITY EXPERIENCE

x 4+ years of Customer Service

x World Traveler– Italy, Spain, Canada, Mexico, Honduras, Belize, and Grand Caymen x Traveled to Many Different States throughout the United States x Graduated from Flight Attendant Prep Academy with Honors – 2023 x Proficient in Airport Codes, Military Times, Airline Lingo, Time Zones & US Geography REFERENCES

Lia Volpe Flight Attendant Prep Academy 480-***-**** Dominic Brisson Mesa Flight Attendant 909-***-**** Christina Kronenbitter Flight Attendant/Mentor (480) 242- 8941 Fernanda Dewar CEO of Zoyo Froyo (602) 575- 3304

Melinda Tovar CEO of Hello Handmade Market (623) 980- 9037

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