Lisa Shaw, CPT*

CONTACT

818-***-****

ad48dd@r.postjobfree.com Porter Ranch, CA 90247

US Colleges – Van Nuys, CA

Phlebotomy 2022

CA CPT1#02315378 NHA# L5X4G6P6

National CPR Foundation

CPR/BLS & AED

CPI / PCMA

~KEY SKILLS~

Professional Crisis Management (2022)

Customer Service Call Center &Customer Care Customer Support

Specimen Integrity Identifying Appropriate Veins Specimen Transport/Send Outs Applying Tourniquets Properly Labeling Specimens Reading Color & ChemicalReactions Centrifuge & Aliquoting Order of Draw Puncture site preparation Knowledge of HIPAA & OSHA EKG & Medical Terminology Patient Identification Venipuncture & ButterflyTechniques Finger/Heel Sticks Blood Composition Vacutainer System Proper Blood Collection

Phlebotomist Medical Assistant Customer Service Caregiver

PROFILE SUMMARY

Highly adaptive and flexible, efficiently and competently work with diverse patient populations from pediatric to geriatric. A patient listener who fully focuses on speakers and understands a variety of accents. An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Always respecting the privacy, dignity, needs and beliefs of patients and colleagues.

EDUCATION

PROFESSIONAL EXPERIENCE

Phlebotomy Technician Extern - TBD

PENDING

Caregiver 40 hrs/wk

In-Home Support Services (IHSS) Porter Ranch, CA

Oct 2021 to Present

o Assisted patients with safe transfers to and from bed, chair, sofa, walker and wheelchair.

o Assisted with personal care such as bathing, dressing, grooming and hygiene.

o Planned and designed meals to meet nutrition requirements of patients.

o Organized and took part in familiarizing with Alzheimer care

o Maintained and updated all medical records, tracked and distributed medication.

Behavioral Tech. Ass. 40 hrs/wk CFA North Hollywood, CA

Feb 2021 to Present

o Worked with clients on behaviors toward set, agreed goals. Worked on creating/ noted accomplishments with clients and documented progress.

Direct Support Professional 40 hrs/wk

My Life Foundation Westchester, CA Aug 2019 to Feb 2022

o Aided with daily living activities with individuals that had intellectual & physical disabilities.

o Assisted with client’s personal hygiene care, taught life skills by providing patience & compassion to each clients learning process.

Customer Service 40 hrs/wk 2013 to 2018 TLC Catering & Party Rentals Pacoima,CA

o Handled all clerical duties such as answered calls, set appointments, quoted rates, and packaged prices.

o Prepared & served food, refreshments at company bookings

o Arranged tables, decorations, prepared menus, and assisted clients with all their

needs

Pharmacy Clerk/ Customer Service

Rite Aid Los Angeles, CA

40 hrs/wk

2007 to 2012

o Answered high volume of inbound calls and forwarded to proper extensions o Filled prescriptions, notified doctors, handled medication inventory,

o Reviewing documentation review, update insurance, patient notifications,

medication sales, register

o Data entry, & all customer services interactions.

Contact this candidate