Customer Service Agent
Resume:
CAREY CLAY
CUSTOMER SOLUTIONS SPECIALIST
CONTACT
carey_clay
**********@*****.***
Houston, Texas USA
PROFILE
Devoted and motivated customer service specialist with over 15 years’ experience providing exceptional customer service. Seeking a position that will continue to enhance my customer relation skills and provide an opportunity to grow within a company.
SKILLS
PROFICIENT IN MICROSOFT OFFICE
SUITE
EXCELLENT CUSTOMER SERVICE
SKILLS
KNOWLEDGEABLE IN MEDICAL
TERMINOLOGY
PROFICIENT IN DISPATCH
SOFTWARE
STRONG PROBLEM-SOLVING SKILLS
EXPERIENCE
Customer Solutions Consultant- Qualexa
06/2021 - Present
- Handled 50-60 customer service interactions via inbound and outbound phone calls that provides customer support for claims, denial appeals, eligibility and benefits.
- Achieved a track record of success with resolving customers issues returning the trust and support of dissatisfied or disappointed customers.
-Assisted callers with becoming new policy holders. Helped existing policy holders with filing claims. Used varies databases to look up and provide policy information. Customer Service Expert- Conduent (Humana)
06/2020 – 06/2021
- Clearly communicated with current and future Healthcare policy holders and maintained up to date knowledge of regulations, processing procedures and policies.
- Provided knowledgeable responses to inquiries (ie. Phone, web chat, email, TTY, fax and written correspondence) in a courteous and professional manner.
- Used Medicare and various databases to look up and provide information to inquiries
Dispatcher- Access2Care
01/2008 – 06/2020
- Dispatched over 1,000 medical non-emergency personnel as necessary and appropriate in response to customer calls weekly.
-Scheduled medical transportation drivers, non-emergency medical vehicles, best traffic routes, and ideal pickup/drop off windows and timeframes as necessary.
- Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.
EDUCATION
Delhi Senior High School
Diploma – 1983
Houston Community College
08/2004 - 10/2005
Accomplishments
- December 2022 Employee of the month
- 2019 Team member of the year award,
American Dispatcher Association
- Exceeded corporate target for
customer satisfaction for 8 months in a
row.
Contact this candidate