CAREY CLAY

CUSTOMER SOLUTIONS SPECIALIST

CONTACT

832-***-****

carey_clay

ad48ck@r.postjobfree.com

Houston, Texas USA

PROFILE

Devoted and motivated customer service specialist with over 15 years’ experience providing exceptional customer service. Seeking a position that will continue to enhance my customer relation skills and provide an opportunity to grow within a company.

SKILLS

PROFICIENT IN MICROSOFT OFFICE

SUITE

EXCELLENT CUSTOMER SERVICE

SKILLS

KNOWLEDGEABLE IN MEDICAL

TERMINOLOGY

PROFICIENT IN DISPATCH

SOFTWARE

STRONG PROBLEM-SOLVING SKILLS

EXPERIENCE

Customer Solutions Consultant- Qualexa

06/2021 - Present

- Handled 50-60 customer service interactions via inbound and outbound phone calls that provides customer support for claims, denial appeals, eligibility and benefits.

- Achieved a track record of success with resolving customers issues returning the trust and support of dissatisfied or disappointed customers.

-Assisted callers with becoming new policy holders. Helped existing policy holders with filing claims. Used varies databases to look up and provide policy information. Customer Service Expert- Conduent (Humana)

06/2020 – 06/2021

- Clearly communicated with current and future Healthcare policy holders and maintained up to date knowledge of regulations, processing procedures and policies.

- Provided knowledgeable responses to inquiries (ie. Phone, web chat, email, TTY, fax and written correspondence) in a courteous and professional manner.

- Used Medicare and various databases to look up and provide information to inquiries

Dispatcher- Access2Care

01/2008 – 06/2020

- Dispatched over 1,000 medical non-emergency personnel as necessary and appropriate in response to customer calls weekly.

-Scheduled medical transportation drivers, non-emergency medical vehicles, best traffic routes, and ideal pickup/drop off windows and timeframes as necessary.

- Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.

EDUCATION

Delhi Senior High School

Diploma – 1983

Houston Community College

08/2004 - 10/2005

Accomplishments

- December 2022 Employee of the month

- 2019 Team member of the year award,

American Dispatcher Association

- Exceeded corporate target for

customer satisfaction for 8 months in a

row.

Contact this candidate