Simone Harris

Customer Service

New Haven, CT ***19

ad48a8@r.postjobfree.com

+203-***-****

Dedicated in customer service motivated to maintain customer satisfaction. Proven ability to establish happy clients and to exceed customer service. I am reliable, driven and strong on time management. I can get the job done and leave the client satisfied. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Guard/Customer Service

Optimus Health Care - Bridgeport, CT

August 2022 to Present

Secures premises by opening and closing facility. Patrolling property, monitoring surveillance equipment, and access points. Making sure that patients are able to access inside the building for their medical appointments in the morning and opening the gates and checking for patients at the end of shift before I lock the gates. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities. Check patients in using the epic system that most DRS office and hospitals use. Verify patients appointments.

Cleaner/Supervisor/owner

Richardsons Cleaning Services - Stratford, CT

March 2019 to Present

Currently running a cleaning service. Main objective is to find clientele. Some ways I find my own clients are by showing my previous work from my other jobs. Promoting my work through social media or being referred from previous clients. My customer's being satisfied is my main goal I am very dedicated to my client's needs. At the end of each job I provide a customer survey to get feedback on the job, so that I can improve my job performance or to know what customers like the most about my performance. Mental Health Worker (Abi/RA/Human service)

CTL (Transitional Living) - Norwalk, CT

June 2017 to October 2022

Creating a safe environment for patients with brain disorders or patients who suffer from drug or alcohol addiction. Guiding them with their daily routines and tasks. Encouraging my patients to achieve their daily goals. Some may have work goals are just personal tasks that they would like to accomplish. Keeping them motivated is a big part of my job and to guide them in being independent and able to function in today's society.

Customer Service Representative work from home

CTS Corporation - Shelton, CT

May 2018 to October 2021

Providing expectational customer service. Answering inbound calls in regard to non-medical transportation to their medical appointments. The main goal is to provide exceptional customer service and to confirm the client's medical appointments. Making sure the information is accurate that I am inputting in the system is very important. And securing with the vendors and providers to make sure they have availability. Checking emails to confirm any changes or any updates. The work is very fast paced so time management is everything. Being precise and accurate as much as possible. Check work emails to be updated with any changes.

Personal Care Assistant/ABI

Authenic Care - Bridgeport, CT

September 2015 to April 2018

Assisting and helping patients make and keep appointments with doctors, provide or arrange transportation, make and serve meals, by making sure they take their medicine and serve as a companion for client's needs. Working close with client's families and company such as social workers and nurses to provide services for the client's individual needs in their daily routines. Security Guard

Allied Barton - Shelton, CT

June 2014 to February 2016

Worked permanently at two sites: one at Bridgeport Mental Health and the other at United health center. My job duties include monitoring the facilities, allowing access control in building, watching the CCTVs, making sure people don't bring weapons to the locations. I frequently deescalated situations to prevent escalations into potentially hazardous situations. Access control with the use of physical keys/badges to different rooms such as the data centers, mailrooms, telecommunication rooms, electrical closets, executive floors etc. I also would do fill ins in other sites in CT area as needed. Accomplishments Made a big impact at Bridgeport Mental Health and United Health Center that the clientele at both locations, offered permanent positions over continuing as a fill in. Education

Diploma in Psychology

Central High School - Bridgeport, CT

September 2006 to June 2010

Skills

• MENTAL HEALTH (8 years)

• TELECOMMUNICATION (2 years)

• BOOKKEEPER (10+ years)

• COOKING (Less than 1 year)

• FAXING (5 years)

• Receptionist

• Microsoft Word

• Excel

• Security

• Time Management

• ABI&RA (4 years)

• Early Childhood Education (10+ years)

• Childcare

• Babysitting

• Experience with Children

• Toddler Care

• Special Needs

• Special Education

• Automotive diagnostics

• Analysis skills

• Human resources

• Home care

• Patient observation

• Hospital experience

• Sales

• Warehouse experience

• Care plans

• Classroom Management

• Caregiving

• Teaching

• Developmental Disabilities Experience

• Applied Behavior Analysis

• Mac OS

• Customer support

• Windows

• Databases

• Typing

• Cash handling

• Clerical experience

Certifications and Licenses

driver's license

CPR Certification

First Aid Certification

First Aid Certification

First Aid Certification

Guard Card

Child Development Associate Certification

AED Certification

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