Customer Service Representative
Resume:
Tabinda Bokhari
Cambridge, MA *****
**************@*****.***
Work Experience
Personal Care Attendant
Syed Bokhari - Cambridge, MA
August 2008 to November 2023
Assist elderly and disabled adults with daily living activities at the person's home or in a daytime non- residential facility. Duties performed at a place of residence may include house keeping (linen, laundry, kitchen & bathroom) and preparing meals. Advise families, the elderly, and disabled on such topics as nutrition, cleanliness, and household utilities.
Sales Associate
Macy's
May 2010 to May 2012
Jewelry Department. Provided outstanding customer service. Responsible for all jewelry inventory
($100,000+), Stocking and Tracking of inventory, pricing, marketing displays, assisting customers with their purchase and post-purchase maintenance of jewelry. Promote products, value and features. Receive payments from customers using cash register and point of sale debit / credit card machine. Duties also including cashing in and out, processing batches for debit / credit card transactions, organizing sales slips, and always being alert and responsible in case of theft and other security risks when dealing with high value items.
Hospitality Volunteer & Event Management
IC Hopkinton
January 2009 to February 2011
Duties included, booking hall, arranging catering, inviting speaker and guests, marketing and logistics. Shift leader and Customer Service Representative
Dunkin Donuts
September 2008 to October 2010
Duties included, Baker/Finisher, Customer Service Representative, and Kitchen Staff. Also assisted in Cake Decorating and Maintenance of store. Dealt with customer orders request and delivery in a courteous and timely manner within the store and also drive-thru. Retail Store Manager
Toys & Gift Center
July 2004 to February 2007
Operational Manager for single store in 3 different locations.
* Managing and motivating a team to increase sales and ensure efficiency; analyzing sales figures and forecasting future sales volumes to maximize profits.
* Marketing of store through local newspapers, mall billboards and more.
* Organizing special promotions, flyers, displays and events.
* Maintaining awareness of market trends in the retail gift and toy industry.
* Responding to customer questions, concerns and returns.
* Inventory Purchase, Shipping and Receiving.
Magarr Security
September 2000 to March 2004
September 2000 - March 2004.
Patrol industrial and commercial premises to prevent and detect signs of intrusion. Ensure security of doors, windows, and gates. Answer alarms and investigate disturbances. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Contact police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Education
certificate in Finance
North Eastern University
2004
Master of Business Administration in Marketing
American International Institute
1998
Additional Information
• 6 years Management, Sales and Customer Service work experience in various roles and business environments.
• Experience working with Cash Registers, POS, Fax Machines, Email / Computers.
• Marketing, Sales, Customer Service, Training and Managerial Skills.
• Experience managing retail businesses (Toys & Gift Center in two well known malls in the MA area.
• Familiar with Windows XP, Microsoft Word, Excel, PowerPoint and QuickBooks.
Contact this candidate