Customer Service Representative

Claudia Schukman

Telephone 775-***-**** ? *.**********@*****.***

Summary

Highly accomplished and talented Professional with more than 20 years

of experience in a wide range of Customer Service and administrative

positions. Have effectively assisted owners and managers with their

administrative needs and provided solutions to increase customer

service levels. Reliable and detail-oriented individual who is a team

player with a strong work ethic.

Qualifications

Excellent communication skills with vast experience in inventory

processes, maintaining records and files and cash applications. Able

to multitask while training, leading, and motivating a team of

individuals. Acted as first line of communication operating a phone

system of up to 10 incoming lines receiving as many as 100 calls per

day. Participated in sales process to promote new products. Familiar

with Microsoft Word, Outlook, Windows, Excel, QuickBooks, Brightree,

Medforce and Pacwin software.

Diversified Labeling Solutions, Reno, Nevada

2023-2024

Customer Service Representative

. Prepare processed orders for production by reviewing for

accuracy

. Provide order status information and updates

. Coordinate order revisions and requests to cancel or hold orders

. Liaison between DLS and the customer to resolve order, material,

pricing, shipping and quality concerns

. Verify accuracy of label plates and job jackets

. "Laid off due to company-wide budget cuts"

Lincare, Sparks, Nevada

2022-2023

Customer Service Representative

. Connecting with patients and health care providers for outcome

based respiratory solutions for physician referrals

. Submit new orders and monitor their completion

. Prepare and analyze billing and setup paperwork for patient

services

. Working closely with existing patients to troubleshoot issues

and identify solutions

Medtech Services, Reno, Nevada

2014 - 2022

Customer Service/Sales

. Process paperwork for Van rentals

. Review invoices against vendor statements

. Process vendor bills for payment processing

. Verify vendor bills against purchase order for accuracy

. Reconcile non-payment discrepancies

. Process all VA credit card payments

. Set up new accounts in Brightree

. Scan customer files into database and Medforce software

. Retail sales-medical supplies

Ozburn Hessey Logistics, Sparks, Nevada

2003 - 2013

Customer Service Supervisor

. Received and counted inventory and recorded data into a computer

database

. Completed cycle count of inventory on stock and adjusted errors

. Trained new employees and maintained employee status

spreadsheets for management

. Assigned duties to team members, delegated tasks and performed

quality assurance of employee's work

Thank you for your time and commitment in reviewing the enclosed material.

Feel free to contact me at the above address or telephone number, if you

require additional information. I welcome the opportunity to meet with you

to discuss your company's goals, expectations, and policies and how my

background would benefit you in these areas.

Sincerely,

Claudia Schukman

Contact this candidate