Customer Service Representative

Location:

Posted:

April 24, 2024

Joanna Duncan

King, NC *****

**********@*****.***

Professional Experience

Forsyth Medical Center, Registered Nurse- Jan. 2009-Oct. 2011

Direct patient Care, Medication administration, Treatments, Medical documentation

Medassurant, Annapolis MD-Remote Data Review Consultant Oct. 2011-May 2013

Abstract data from medical records and insurance claims, assign medical codes; DRG, CPT, HCS/PCS

Escalate fraudulent claims

Correct errors found

PB Clarks, Family Restaurant, Server/Customer Service, May 2013-Present

Front end management, taking orders, checking customers out, training new hires, placing orders with distributors, paying for orders,

Relevant Skills and Experience

Analyze medical records and insurance claims

Excellent written and oral communucation skills

Utilize working knowledge of disease, treatments and medications

Accurate attention to detail

Proficient in Microsoft Office Suite

Type 35 wpm

Data entry skills in various medical settings

Training in ICD 9 coding

Education

Forsyth Technical Community college

General Education Diploma, 2005

Associates Degree in Applied Science, 2008

Careerstep

Medical Billing and Coding, 2016

Lenoir Community College

Basic Office Skills Certification

Keytraining Certification

Career Readiness Certification, 2018 (Silver)

References available on request