Assistant Manager Customer Service

Christopher Jackson

*** ********* ****** *** ***

Austell, GA. 30168

M: 678-***-****

****.***@*****.***

Summary:

Motivated Assistant Manager experienced in customer relations, sales and inventory control. Demonstrated skills in improving store operations, increasing Front End and Pharmacy sales. Ability to exhibit leadership and handling daily accounts, banking and money management.

Highlights

Team-oriented

Reliable

Flexible schedule

Retail inventory management

Store operations

Exceptional leader

Recruiting and interviewing

Accurate cash handling

Accomplishments

Hired as a Photo Technician, then promoted to Head of Department.

Promoted to Shift Manager after 2 years in the Head Photo position.

Promoted to assistant manager

Experience

August 2010 Atlanta, GA

Walgreens Shift manager

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints.

September 2017 -November 2020

Walgreens Assistant Manager Smyrna, GA

Include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints. Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.

Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.

Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set up according to plan-o-grams received from the corporate office.

Execute weekly sales ads and price changes; process recalled damaged, outdated, and transferred merchandise.

Receive merchandise deliveries from vendors distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.

Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access. Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, and Treat Associates Respectfully) behaviors.

Manage the adherence to all regulatory and compliance legislation and policies.

Walgreens Store Manager November 2020-Current Smyrna,GA.

Education

2006 Morrow High School Morrow, GA.

High School Diploma

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